so regret to put effort to get my money back, individual cannot against business account.
Finally, I did not get any money back. I paid $719 to buy a life lessons and learned that never buy stuff from chinese. They provide cheap stuff and higher price product. Important thing is never horon theri promise even on their website return policy said if the product defective you can get a replacement or full refund. However, it is a lie. My facial device for the express model does not work properly, and the seller did not admit this, insisted said no problem to refused any refund or replacement. So if you want to get a lot of trouble after you buy a faical device, just go away from this business. Otherwise, you will encounter hard communication, wasted time, a lot of unhappy things, and lose all the money. Because the sellers have very rich experience with chargback cases, they know how to manage disputes, and you never get your money back from the bank. So do not put any hope in a dispute to get your money back. That way is not working. do not believe some good reviews are fake reviews. you just check the bad review, and then you will know what is true. the last way only to report this business.