AMIRO is a fast-growing, award-winning beauty and skincare technology brand dedicated to making professional-grade, at-home skincare accessible and effective for everyone. Headquartered in Shenzhen, China, the company bridges the gap between scientific innovation and personal wellness by extending advanced optoelectronic (light and electronic) technologies into daily personal care routines.Driven by its dedicated R&D hub, AMIRO LAB, the company brings together top experts in medical technology, biology, and image algorithms to design data-backed, clinical-grade solutions. AMIRO’s diverse product portfolio features industry-leading anti-aging radiofrequency (RF) facial devices, high-efficiency LED light therapy masks, precision IPL hair removal devices, and their signature smart, sensor-lit makeup mirrors.With a philosophy rooted in creating products that are "simple, safe, and effective," AMIRO has earned over 38 prestigious international design accolades—including the Red Dot, iF, and Good Design Awards—and is trusted by millions of users and dermatologists worldwide to inspire confidence and radiance at every age.
Reviewers had a great experience with this company. Customers consistently praise the high product quality and user-friendly design, noting visible improvements in skin texture, firmness, and overall appearance after consistent daily use. Consumers frequently note the exceptional customer support, explaining that the team is friendly and provides quick responses whenever assistance is required.
Some reviewers were not happy with the customer service, mentioning delayed communication or completely unanswered emails regarding their recent online orders. A few other people also felt that handling technical problems was frustrating, experiencing difficulties with product defects and a lack of proper technical support for resolution.
I purchased an item from Amiro on September 12th 2026 and they charged my charge card $209.99. Informed me, sending tracking number in 2-3 days. Never came, recontacted Sept.20th, told it would be 45 days. Oct. 25 told item not available and 2 options: buy something else or voucher to use later. I contacted credit card company, filed complaint.
Amiro 回复2026-10-23
Dear Dennis,
We're truly sorry for the frustration and disappointment caused by your experience with AMIRO.
We understand that you placed your order on September 12 and expected it to be shipped within the timeframe initially communicated. Unfortunately, due to unexpected inventory availability issues, we were unable to fulfill your order as planned. We also acknowledge that the subsequent changes to the estimated waiting time and the options presented to you caused further frustration.
We sincerely apologize that we did not communicate these changes more clearly or provide you with a satisfactory resolution sooner.
We would like to clarify that we are committed to resolving this matter. A limited quantity of R3 units has recently become available, and we would be happy to arrange shipment if you are still interested. Alternatively, if you prefer not to wait any longer, we are willing to review your request for a full refund to your original payment method.
We respect your decision and would appreciate the opportunity to resolve this directly with you. Please contact our customer support team with your order details so we can follow up and assist you.
Thank you for bringing this matter to our attention. We take your feedback seriously and will use it to improve our inventory management and customer communication.
Best regards,
AMIRO Customer Support Team
I bought the eyeglow product. It took a while to show effect, but it soon started visibly removing the dark circles under my eye. I recommend this product to anyone that wants a product that does what it advertises
Too Early - But Expecting Wonderful Long Term Results
First off I'm still early in my results using this beautiful tool. However, my experience with the supplier has been over the top awesome. They are VERY responsive and have made several recommendations that will help improve my results. So excited to eventually provide "before & after" pictures because of this beautiful AMIRO R3 Turbo Facial RF Beauty Tool.
I love Amiro products, my latest purchase for the LED eye mask is great, just 3 minutes a day and fine wrinkles and darkness under the eyes reduced. The rejuvenating eye mask after the 3 minutes is amazing.
If I could rate it Zero star I would have. This company is a scammer. They took my money in August, it's been almost two months but they never ship the product.
I contacted their support via email, instagram, facebook, tiktok - they ghosted me.
Please AVOID THIS COMPANY AT ALL COST.
**Extremely frustrating resolution process for a lost package**
My experience with the company’s logistics and customer service has been extremely frustrating. After my package went missing, I was given a lengthy and burdensome procedure by the logistics provider that essentially requires me, as the customer, to do most of the legwork to establish that the package was never received.
For a customer in the Philippines, these requirements are particularly impractical. Some of the steps involve dealing with local authorities and could take several days to complete. The process is not only time-consuming but also places an unreasonable burden on the customer for an issue that should ultimately be investigated and resolved between the company and its logistics provider.
What concerns me most is that the procedure feels less like a genuine effort to resolve the missing-package issue and more like a process designed to shift the burden onto the customer and potentially limit the logistics provider’s responsibility for the loss.
I understand that lost shipments can happen, but what matters is how a company handles the situation afterward. In this case, I expected the company to take ownership of the problem, coordinate with its logistics provider, and offer a practical resolution rather than requiring me to navigate an unnecessarily complicated process.
I hope the company reconsiders how these cases are handled, particularly for international customers. Customers should not have to spend days navigating bureaucratic procedures simply to obtain a resolution for a package they never received.
I ordered the R3 Turbo, It never came, BUYER BEWARE!! They won't send it!
I ordered the R3 Turbo, they sent me the R1 by mistake, I emailed them multiple times letting them know that they sent me the wrong item attaching my receipt for proof. At first they refused then I wrote back multiple times with my reciept until finally I got someone who said they would send the correct item. It has been three months, multiple emails back and forth of them promising they will send me the correct item. It's not true, I'm never getting it. I ordered this Item in June, its now almost October. I'm over trying. BUYER BEWARE, they are in China and there is no one to speak to, only an email......highly disappointed!
I recently purchased the rf turbo 3 after much research. I was pleased that it also came with the hydro glow and pdrn pods. I have used both now for a week - I did have an issue with the hydro glow due to a loose piece but it was resolved so quickly with just an email. I love using both and after only a week of using the rf turbo 3 tool a group of women at work noticed my skin looking brighter and tighter. They wanted the link to what I was using. I didn’t expect such a quick result. It’s so easy to use and it feels like a mini facial.
Products are amazing, tried the PDRN serum, hydraglow booster; have now returned to buy more and getting the new product (amiro led spectra mask and eye mask - waiting shipment, very exciting)
Customer service is very helpful and on time as well.
Excellent customer service and a fabulous outcome! ⭐️⭐️⭐️⭐️⭐️
I had an issue with an international delivery where my order was delayed and the tracking hadn’t updated for quite some time. I contacted AMIRO’s customer service team, and I was genuinely impressed by how promptly and professionally they handled the situation.
They immediately escalated the matter to their logistics team and, when the parcel could not be located, arranged to resend my order. They were also incredibly accommodating in arranging delivery to my work address while I’m away on a long business trip.
What impressed me most was the speed of the resolution — I received confirmation that the replacement package had arrived in less than five business days from the time I first contacted customer support! That was fantastic, especially for an international shipment.
The communication throughout was warm, helpful and reassuring, and the team genuinely made an effort to find a solution that worked for me.
A big thank you to the entire AMIRO customer service team for the fabulous support. I’m now looking forward to returning from my trip and finally getting to use my AMIRO LED mask! 😊
Highly impressed with the customer service and how the whole situation was resolved.
I had the same problem as a previous reviewer. I purchased the Amiro R1 Pro. The product arrived with device switches all written in Chinese. The instruction book also written ONLY in Chinese. I emailed the company 3 times with the order number. There is no customer service phone number to call.
Update…Amiro responded to this review apologizing and sent me a PDF with Instructions in English. They offered a $50 refund. I emailed them back stating I still have the device that is written in Chinese that I will never understand. Also sending online directions on how to use item is a little ridiculous. They haven’t responded back to my latest email. I am requesting a new device that is written in English (along with English instructions) or a full refund for product.
Update…Amiro offered an upgraded product to compensate for the current Amiro R1 Pro. I would be happy with a new R1 Pro with buttons in English and a English instruction book.
I’ve been scammed. Radio Frequency device bought from .com.au store. Arrived with foreign labels on, foreign instruction booklet and no skincare products so I can’t test it. 3 emails to customer service and no response. This company does not follow through with its returns policy advertised in its website and has no phone number.
Response to response. I have sent the order number as part of this review. This is an autogenerated response from Beijing. I ordered this from Sydney, Australia. I believe the “positive reviews” from this company are fake.
Amiro 回复2026-08-18
Dear Kathryn,
Thank you for updating your review and for providing additional feedback. We completely understand your frustration and why you might feel this way given the difficulties you’ve faced. Please rest assured that I am a real person, and our team is fully committed to helping you—we are here to resolve this, not ignore it.
We noticed the reference number (2160) you mentioned in your review. However, when checking our system using this specific number, we were unfortunately unable to locate a matching order in our database.
To ensure we can look up your correct purchase details and get this sorted out for you immediately, could you please kindly double-check and provide your actual Order Number (such as your Amazon order ID or our official webstore order number)?
As soon as we have your correct order number, we will instantly pull up your file and provide a concrete solution, whether that is processing a refund or arranging proper assistance.
Thank you for giving us the chance to make things right. I look forward to your reply.
Warmest regards,
AMIRO Support Team
(Working Hours: Monday to Friday, 9:30–18:30 Beijing Time)
I’ve been using the AMIRO HydraGlow Booster for a few weeks now, and I’m genuinely impressed with the results. The device is easy to use, and the combination of microcurrent, red light therapy, and PDRN serum leaves my skin looking noticeably more hydrated, radiant, and firm. What I love most is the immediate glow after each session and the gradual improvement in skin texture and overall appearance. For anyone looking for an effective at-home anti-aging treatment, the HydraGlow Booster has definitely exceeded my expectations.
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