**Extremely frustrating resolution…
**Extremely frustrating resolution process for a lost package** My experience with the company’s logistics and customer service has been extremely frustrating. After my package went missing, I was given a lengthy and burdensome procedure by the logistics provider that essentially requires me, as the customer, to do most of the legwork to establish that the package was never received. For a customer in the Philippines, these requirements are particularly impractical. Some of the steps involve dealing with local authorities and could take several days to complete. The process is not only time-consuming but also places an unreasonable burden on the customer for an issue that should ultimately be investigated and resolved between the company and its logistics provider. What concerns me most is that the procedure feels less like a genuine effort to resolve the missing-package issue and more like a process designed to shift the burden onto the customer and potentially limit the logistics provider’s responsibility for the loss. I understand that lost shipments can happen, but what matters is how a company handles the situation afterward. In this case, I expected the company to take ownership of the problem, coordinate with its logistics provider, and offer a practical resolution rather than requiring me to navigate an unnecessarily complicated process. I hope the company reconsiders how these cases are handled, particularly for international customers. Customers should not have to spend days navigating bureaucratic procedures simply to obtain a resolution for a package they never received.