AMIRO is a fast-growing, award-winning beauty and skincare technology brand dedicated to making professional-grade, at-home skincare accessible and effective for everyone. Headquartered in Shenzhen, China, the company bridges the gap between scientific innovation and personal wellness by extending advanced optoelectronic (light and electronic) technologies into daily personal care routines.Driven by its dedicated R&D hub, AMIRO LAB, the company brings together top experts in medical technology, biology, and image algorithms to design data-backed, clinical-grade solutions. AMIRO’s diverse product portfolio features industry-leading anti-aging radiofrequency (RF) facial devices, high-efficiency LED light therapy masks, precision IPL hair removal devices, and their signature smart, sensor-lit makeup mirrors.With a philosophy rooted in creating products that are "simple, safe, and effective," AMIRO has earned over 38 prestigious international design accolades—including the Red Dot, iF, and Good Design Awards—and is trusted by millions of users and dermatologists worldwide to inspire confidence and radiance at every age.
以上内容由商家自行提供，未经平台核实。Amiro（amirobeauty.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 102 条用户评价，属于美丽与健康分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 29% 打了 1 星；商家回复了 88% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers consistently praise the high product quality and user-friendly design, noting visible improvements in skin texture, firmness, and overall appearance after consistent daily use. Consumers frequently note the exceptional customer support, explaining that the team is friendly and provides quick responses whenever assistance is required. Some reviewers were not happy with the customer service, mentioning delayed communication or completely unanswered emails regarding their recent online orders. A few other people also felt that handling technical problems was frustrating, experiencing difficulties with product defects and a lack of proper technical support for resolution.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I've bought several devices form this company over the past few years and all have worked well and been very reliable - as has customer service! I think the AMIRO technology is more advanced than most and, in my experience, more effective (and I've tried quite a few different devices in my time)!
I had a very positive experience with Amiro’s customer support team. They helped me resolve an issue with my device quickly and professionally. They responded to my messages daily, always showing genuine care and a willingness to find a solution. Their attitude was consistently kind, attentive, and supportive throughout the entire process. I truly felt that they were committed to helping me, and that level of service makes a big difference. In my opinion, their support team truly represents the company and reflects the quality and values of Amiro as a brand. Thank you for the excellent service.
I purchased the LED Mask a year ago and have been very impressed with the results. After using it several times a week, I’ve noticed a visible improvement in my skin's texture and appearance. Additionally, their customer service is excellent—they are very responsive and helpful with any questions.
I like their essence products and red light device very much. I have already used up one set and now I am buying another set. My skin is glowing after use.
UPDATE (June 2026): The new Customer Service Manager, Joy, has personally reached out to resolve this 3-month-old dispute and has to make things right.” Manufacturing defects can happen, but it’s the way Amiro handles them that is unacceptable. Offering 20% for a broken device is not customer service, it’s a lack of respect THE DEFECTS: The HydraGlow unit is LEAKING everywhere (manufacturing defect) . THE LED MASKSIZE PROBLEM: The mask is way too large for many people and the weight distribution is an ergonomic failure. It causes me sharp pain and migraines. Amiro should be honest and list the compatible head circumference. If you have a small face/head, it simply won't fit and will hurt you. THE ADVICE: When I first complained, their support gave me the most ridiculous solutions: they told me to just 'hold the HydraGlow upright' to stop the leaking and to 'only use the mask lying down' to handle the weight. This is not support; it’s a joke. THE OFFER: After my second complaint, they finally offered a ridiculous 20% partial refund. For a defective unit that leaks and a mask that causes physical pain, this is insulting. Paypal give me a total refund
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
I had a very good experience with AMIRO’s customer service. When my device stopped working properly after a few months, I contacted their support team and they responded quickly and professionally. They carefully explained the solution and arranged a replacement for me, keeping me updated throughout the process. I really appreciate their patience and responsibility in handling the issue. I’ve used their PDRN serum and it works very well for my skin. Overall, I’m satisfied with AMIRO’s service and their willingness to stand behind their products. Thank you to the AMIRO support team for the help.
It was a complete scam I ordered the item and at first e-mails flooded my invoice but after it looked as if my package hai disappeared. I wrote to the e-mail multiple times but no answer. They took my money but nothing arrived! DO NOT BUY FROM THIS SITE!
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
I ordered 2 LED masks & R1 Sculpting. I have been using the LED Mask for few weeks and loving it. It is better than my old LED mask I bought few years ago. Great customer service and responds to email promptly. My order was missing two collagen serum as part of the sale special and after just two emails, they agree to send me the 2 serum bottles.
Amiro beauty machine is that one brand that I can always put my trust on it. I got most likely every machine and once I keep using them for a week I could always sees the improvement of my skin. I really recommend to try it!
just start using it , so far everything is good. just need keep using it, and you will eventually see the results.
It's the first time to buy their products. The feeling of using the product is good. However, due to the continuous problems in the purchase process, the first time was that the delivery place did not support it, and it needed to be sent to another delivery address. The second time is that there is a little problem with the mask received. I inquired by email, and the customer service director replied very quickly. The most admirable and commendable thing is that the company is very willing and generous to compensate and deal with problems with products quickly. Although the above two circumstances have given me a few complaints about the product. I am still willing to try and use the products because of the friendly handling of the customer service. Thank you for your handling. I hope it can provide better products in the future.
What I like about this device is that it lets you know when to move to the next section of the face. After 6 weeks I do not see any noticeable improvements.
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
The only way to cancel an order is to write an email that they may choose not to respond. They lure you in with fake discounts and then charge you a different price. I find the practices of this company scammy and wouldn’t recommend it to anyone. I requested cancellation of my order within 15 minutes of placing it as I realized they charged the wrong price. They promptly replied offering an alternative to the cancellation, which is not what I desired. Then when I reiterated I was interested in a cancellation and not a refund for the price difference, they proceeded to ignore me. They say after the order has been shipped they can’t help with the order cancellation, but they refuse to respond to cancellation requests even when they have been placed early in the process. Scammy company, I don’t want to have anything to do with them or their products. I will update my review accordingly if they honor the information on their website about order cancellations.
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
I'm not someone who can stay consistent with beauty devices, but I purchased the U1 and S2 in May 2025, and they also gifted me a laser hair removal machine, which is very nice. I've been using the devices ever since. Their customer service is also very polite. If you reach out, they reply and always provide a solution — though the response time can be a bit long since the company is based in China. From my personal experience, I genuinely enjoy their products, including the devices and the stamping masks for both U1 and S2.
The glow function on my LED face mask stopped working after about 8 months. I tried to email them about it numerous times, but they stopped responding to me and my emails. 😥Very bad company, I don't think they stand by their product.
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
Amiro customer service, although sometimes delayed still provide a good performance. I have bought the S2 from them in the past and have been very happy with it. It has reduced some of my wrinkles and improved my skin texture. Shipping for that item was smooth and efficient. I’m now buying the hydraglow booster from them and I’m looking forward to trying it out. I like the fact that they provide free shipping and also that they handle the customs duties. The S2 is very well made and looks very elegant on my dressing table. It has lasted very well as I bought it 2 years ago. This company continues to impress me with its innovative, reliable and efficient products. I’m tempted to buy their U1 device too but will try out their hydraglow booster first. I have read all the excellent reviews about the hydraglow booster and I trust that it will be as good as the S2.
I mistakenly placed an order and attempted to cancel it within 10 minutes after purchase, but there was no cancellation option — something I’ve never encountered with other online retailers in Europe. I followed the stated policy and sent two emails within the first hour, receiving no response during normal working hours (EU and China). In terms of order cancellation, there is no live support, only email. My third email was sent with no reply - not surprising. The website claiming 24/7 email support is ridiculous. This raises serious concerns about after‑sales service once payment is made. At minimum, they should offer a short grace-period cancellation, real-time support, and timely email responses. Until then, I absolutely DO NOT recommend purchasing from Amiro.
Dear Customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the disappointment and frustration you have experienced with our product. We take all reviews on this platform very seriously, and we want to look into your case immediately to provide a satisfactory solution. However, as we cannot match your Trustpilot username with our store records, could you please reply to this message with your original Order ID? Once you provide the order number, our dedicated management team will immediately review your purchase history and fast-track a premium resolution for you. We look forward to your reply so we can make this right. Best regards, Customer Care Management AMIRO
I’ve been using the Amiro Hydraglow and I’m really impressed. The serum absorbs beautifully and leaves my skin looking smooth, hydrated, and naturally glowy throughout the day. I especially love that it doesn’t feel heavy or sticky under makeup. My makeup sits better and my skin looks healthier overall. The customer service from Amiro was exceptional as well. The team was friendly, quick to respond, and genuinely cared about helping me choose the right product. The delivery was prompt and everything arrived beautifully packaged. I’m happy with both the product and the experience. Highly recommend.
⭐️⭐️⭐️⭐️⭐️ Super impressed! Their customer service replied really fast, and the shipping was just as quick. I placed my order and received it in no time. Great experience from start to finish highly recommended!
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