Horrible online purchase experience
I mistakenly placed an order and attempted to cancel it within 10 minutes after purchase, but there was no cancellation option — something I’ve never encountered with other online retailers in Europe. I followed the stated policy and sent two emails within the first hour, receiving no response during normal working hours (EU and China). In terms of order cancellation, there is no live support, only email. My third email was sent with no reply - not surprising. The website claiming 24/7 email support is ridiculous. This raises serious concerns about after‑sales service once payment is made. At minimum, they should offer a short grace-period cancellation, real-time support, and timely email responses. Until then, I absolutely DO NOT recommend purchasing from Amiro.