Bad Device and Bad SAV
UPDATE (June 2026): The new Customer Service Manager, Joy, has personally reached out to resolve this 3-month-old dispute and has to make things right.” Manufacturing defects can happen, but it’s the way Amiro handles them that is unacceptable. Offering 20% for a broken device is not customer service, it’s a lack of respect THE DEFECTS: The HydraGlow unit is LEAKING everywhere (manufacturing defect) . THE LED MASKSIZE PROBLEM: The mask is way too large for many people and the weight distribution is an ergonomic failure. It causes me sharp pain and migraines. Amiro should be honest and list the compatible head circumference. If you have a small face/head, it simply won't fit and will hurt you. THE ADVICE: When I first complained, their support gave me the most ridiculous solutions: they told me to just 'hold the HydraGlow upright' to stop the leaking and to 'only use the mask lying down' to handle the weight. This is not support; it’s a joke. THE OFFER: After my second complaint, they finally offered a ridiculous 20% partial refund. For a defective unit that leaks and a mask that causes physical pain, this is insulting. Paypal give me a total refund