I initially contacted your customer…
Broken bracelet purchased as a Xmas gift. I initially contacted your customer service team 4th January and was assured that the issue would be resolved as soon as possible. However, it has now been over 10 days without any update, despite my efforts to follow up. Today, I was informed that I would have to wait even longer due to a backlog, which I find disappointing. I expect better quality and service from your brand.