Great service once you eventually get it
Once my information request was addressed, everything was great. Lori was friendly, helpful, and able to fix my concerns and get my order processed as soon as possible. The only negative is how long it took to get help. I waited around a full hour for someone to pop onto the Chat. This isn't the first time either. I've waited for 15+, 30+ minutes before on multiple occasions and if you don't respond within 5 minutes of their eventual arrival, they drop you. They clearly need more staff, but the people they do have seem to be great.