Geniusrx

Hi Joe! We sent you a request for more information so that we can investigate this matter. If you could please respond back so we can expedite this investigation. We do apologize for any inconvenience you have experienced using GeniusRx and are happy to look into this as soon as possible for you.

Hello! We are sorry to hear you did not have a good experience with GeniusRx. We have sent you a request for more information so that we can investigate your matter, to provide you a detail explanation of our findings. Thank you!

Hi Ashley! We are sorry to hear you did not have a good experience with GeniusRx. We have sent you a request for more information so that we can investigate your matter, to provide you a detail explanation of our findings. Thank you!

Hi Abby! We are sorry to hear you did not have a good experience with GeniusRx. We have sent you a request for more information so that we can investigate your matter, to provide you a detail explanation of our findings. Thank you!

Hi Daniel! Thank you for your feedback! We are so happy to hear that you had a great experience with our Pharmacy. Our team strives to offer our patients the best service possible. We appreciate your feedback and look forward to providing you another 5-star experience on your next order!

Hi Jim! We do apologize that this system outage created delays for your order processing. I do have great news that our technical teams have been working through the night and early this morning to resolve this issue. We are working tirelessly to get all orders processed, shipped, and expedited asap. The system outage lastly approximately 3 business days and while that is very a long time for a patient to wait for their order to be confirmed, processed, and shipped, our teams have placed safety measures to ensure this does not happen again in the future. We apologize for this inconvenience and do ask if you could please allow us another chance to try and provide better service to you. UPDATE: Your Prescriber denied your request to fill your prescription. Please contact your Prescriber for further details. Unfortunately, Pharmacy's are at the approval or denial of Prescriber's. If a Prescriber needs to see a patient prior to sending in a prescription, this could typically be a reason for the Pharmacy cancelling your order. An email was sent to you with further details. We do apologize your Prescriber denied your prescription. Thank you for choosing GeniusRx!

Hi Jolene! Thank you for your feedback! We are so happy to hear that you had a great experience with our Pharmacy. Our team strives to offer our patients the best service possible. We appreciate your feedback and look forward to providing you another 5-star experience on your next order!

Hi Lonnie! Thank you for your feedback! We are so happy to hear that you had a great experience with our Pharmacy. Our team strives to offer our patients the best service possible. We appreciate your feedback and look forward to providing you another 5-star experience on your next order!

Hi Mary! Thank you for your feedback! We are so happy to hear that you had a great experience with our Pharmacy. Our team strives to offer our patients the best service possible. We appreciate your feedback and look forward to providing you another 5-star experience on your next order!

Hi Jimmy! We apologize that Pharmacy laws change based on the state in which the dispensing Pharmacy resides. We understand this can be frustrating for our patients. Your order has already shipped and a tracking number was sent to you via email. It is scheduled to arrive to you by tomorrow. Sid, is one of our best Supervisors - Genius is lucky to have him on our team! I am glad to hear he expedited your order for you, at no cost to you, and got this all resolved. If you need anything else please do not hesitate to reach out to our toll free number 800-964-9654 or email us at [email protected]. Take Care!

Hi Brian. Thank you for sharing your honest feedback with our Pharmacy. Do want to apologize for all the troubles you have experienced since July to current date. We have undergone some procedural changes due to Pharmacy laws that are constantly changing which did result in patient's who historically ordered from us with zero problems, to now having to validate further information around their prescription. We acknowledge this frustration and do apologize. We did also have some technology enhancements regarding transactional interactions. This has since been fixed and all tracking emails are now being sent out, at the time an order is shipped. In regards to pricing, it is unfortunate that our pricing does change from time to time. We are subject to our manufacturer's demands and pricing, if their prices increase then our prices also reflect those adjustments. We do appreciate your feedback and it will be shared with our management team for review. We hope you reconsider your option to choose another online Pharmacy.

Hi Mark! We are sorry to hear you did not have a good experience with our Pharmacy. I have sent you a request for more information so we can look further into your order details. Looking forward to hearing back from you to help resolve what occurred.

Hi Joseph! We are sorry to hear you did not have a good experience with our Pharmacy. We have increased our staffing so that we can better service our customers in a reasonable amount of time. We do hope you change your mind in the future and allow us to service you once more, to prove we are capable of 5-star service. We appreciate you taking your time to provide us honest feedback and this information will be given to our Operations team to ensure we are always listening, reacting, and adjusting our business to best service our patient's.

Hi Jennifer! We are sorry that you did not have a good experience with our Pharmacy. At this time our patient portal does not provide updates on the status of prescriptions that are on file with our Pharmacy. We do take this away as a note and will provide your feedback to our Technology team to further improve our customer service and patient's visibility into our order processing flows. We did receive new prescriptions for you and would be happy to expedite your shipping at no cost. We would also be happy to assist transferring out these prescriptions, if that is what you choose. Please feel free to call us at 1-800-964-9654 or email us at [email protected]. Thank you for taking the time to provide your honest feedback.