Geniusrx

Hi BD! Thank you for your honest feedback and we apologize that you did not have a good experience with us. I have sent you a request for more information so that we can look into your specific order. I would like to request that you review our Policy and Procedure tab on the website under About. This outlines the process in which we make outreach to your Prescriber and/or notify patients regarding denials or no responses we receive. We will gladly look further into your specific information once we receive more details from you and will be happy to share that information directly with you. Again, thank you for your feedback and we apologize for any inconveniences that have been caused.

Hi Tim! Thank you for your honest feedback and we are sorry to hear you did not have a good experience with GeniusRx. Our team has been built of many different walks of life, a super diverse and highly trained team that always has our patient's care at their forefront. It is one of the many reasons why working at GeniusRx is so great! I have sent you a request for more information so that we can investigate your specific order details. We are looking forward to hearing from you!

Hi Rex! Thank you for your feedback. I do see here that we have shipments on 8/11/22 and 8/12/22 that are out for delivery. I also see that we did not hear back from your Prescriber for the orders from July. We do apologize for this and I would urge you to review our Policy and Procedure tab under About on our website. It outlines the process of how many outreaches are made to your Prescriber to obtain your prescriptions, our SLA times, etc. This is critical information to know when placing your order with GeniusRx. I will also send you tracking information and more detailed information regarding your shipments from 8/11/22 and 8/12/22. Again, thank you for your feedback and for using GeniusRx!

Hi Leonard! Thank you for your honest feedback. We do acknowledge the hardships patients are currently faced when trying to order a refill online. Our Pharmacy Operations and Technology team having been working nonstop to get a resolution for this. Due to some system enhancements, we have seen a higher than normal call volume. Which has unfortunately resulted in a longer than normal hold time. We do apologize for this inconvenience. We appreciate your feedback and will be sure to share this with our management team. Our commitment is to always strive to provide the best Pharmacy services for our patients. We are continually looking at better ways to create a efficient, reliable, and dependable experience. We hope you will come back in the future and see that GeniusRx is able to provide you with 5-star service on your next visit.

Hi Tina! Thank you for your positive feedback. We will share this with Donna who assisted you. We agree, she is a stellar employee! We look forward to providing you with another 5-star experience soon.

Hi Allan! Thank you for your positive feedback. We will share this with the agent that assisted you. We look forward to providing you with another 5-star experience soon!

Hi Angie! We just sent you a request for more details, so we can look into your order inquiry to help answer any questions that you feel were not addressed. We look forward to hearing back from you soon!

Hi! Thank you for your review. We will share you positive feedback with the representative that assisted you. Regarding the long hold times, we do sincerely apologize for this. We have been experiencing some technology issues with our website which has significantly increased our call volume. Our team is working around the clock to fix these issues and help get our call volumes back to normal. Our website does have step-by-step instructions on how to create a web order, it can be found on the "How to Order" tab on our homepage. We hope that you continue to use GeniusRx as your Pharmacy of choice. We look forward to providing 5-star service on your next visit. Thank you for your feedback and using our services!

Hi David! Thank you for your review. Firstly, we would like to Thank You for being a returning customer - we truly appreciate your support over the years. Regarding the long hold times, we do sincerely apologize for this. We have been experiencing some technology issues with our website which has significantly increased our call volume. Our team is working around the clock to fix these issues and help get our call volumes back to normal. Also, regarding the need to contact your Prescriber multiple times, we unfortunately have had some Pharmacy law changes where we do need further information for refills and New Prescriptions for specific drug classes. For these instances we do require Prescriber outreach to clarify certain prescriptions to ensure we are processing them to the state and federal law requirements. We acknowledge this slows down the processing time and does create delays for our customers and we do apologize for that. We hope that you continue to use GeniusRx as your Pharmacy of choice. We look forward to providing 5-star service on your next visit. Thank you for your feedback and using our services!

Hi Tom! Thank you for your review. We will share you positive feedback with the representative that assisted you. Regarding the long hold times, we do sincerely apologize for this. We have been experiencing some technology issues with our website which has significantly increased our call volume. Our team is working around the clock to fix these issues and help get our call volumes back to normal. We hope that you continue to use GeniusRx as your Pharmacy of choice. We look forward to providing 5-star service on your next visit. Thank you for your feedback and using our services!

Hi Bob! Thank you for your positive feedback. We will share this with the agent that assisted you. We also believe our agents are wonderful and highly skilled in their field. We look forward to providing you with another 5-star experience soon!

Hi Ryan! We reached out to you so you could provide us with some more details on how we can better assist you. Please respond at your convenience. Thank you for your feedback!

Hi John! Thank you for your positive feedback. We try our very best to offer the lowest cost medications in the mail order market space. Sometimes as the market fluctuates price do vary based on manufacturer changes. However, our Pharmacy is constantly reviewing this data helping to keep the lowest prices available for our customers. We appreciate your feedback and look forward to providing you another 5-star experience soon. Thank you for using GeniusRx!

Hi Anna! We apologize that you have had issues placing your orders. We acknowledge we are experiencing some issues with patients placing orders via the website due to some technology enhancements we are currently undergoing. At the current time we are requesting patients that have these troubles to please call into our call center and one of our highly skilled and trained agents will get your order placed ASAP. Our technology and Pharmacy teams are working around the clock to remedy these issues and hope to have it all fixed in the very near future. We hope you continue to use GeniusRx for your Pharmacy needs. Thank you again for your feedback, it has been brought up to our management, Operations, and Pharmacy teams.

Hello Dave! We appreciate your honesty and your feedback. We are going through some technology enhancements to provide better service for our patients. We acknowledge the hardships you have faced trying to get your order placed and we do sincerely apologize for this. Our hours of Operation are Monday - Friday 8am - 5pm EST and Saturday's are 9am - 5pm EST. Due to some technology enhancements we are undergoing, we have seen a large increase in call volume, our technicians and Pharmacist's are working nonstop to answer calls and emails at this time. We are hoping to remedy these issues very soon and get back to regular call volume so we can assist our patient's calling in ASAP. We have temporarily disabled out chat option to help alleviate staff to answer emails and calls in a more timely manner. We acknowledge this inconvenience as well, we do apologize. We hope that you will continue to use GeniusRx for your Pharmacy services. We hope that on your next visit we can provide you we will a better experience. Again, thank you for your feedback. Your concerns have been raised to management, our Operations team, and our Technology team for further review. **Update: we have updated our website to inform patients that we are experiencing higher than normal call volume, our hours of operation are listed as EST time on our about page, and our live web chat function has been removed. Thank you again for your feedback!

Hello Rob! Thank you for your feedback and for using GeniusRx! We love to hear our agents being praised for their hard work. We will share your feedback with the agent who helped you. We do apologize for the long hold times we have been experiencing. Due to some technology enhancements we are currently undergoing, our call center has been receiving an abnormally high call volume. Our team is working around the clock to address these issues. We appreciate you taking the time to review our Pharmacy. We look forward to providing you with 5-star service on your next visit!

Hello Susan! Thank you for your feedback and for using GeniusRx! We love to hear our agents being praised for their hard work. We will share your feedback with the agent who helped you. We do apologize that you did not receive a good experience with our callback feature and we will be looking into what occurred. Due to some technology enhancements we are currently undergoing, our call center has been receiving an abnormally high call volume. Our team is working around the clock to address these issues. We appreciate you taking the time to review our Pharmacy. We look forward to providing you with 5-star service on your next visit!

Hello Stella! Thank you for your feedback and for using GeniusRx! We love to hear our agents being praised for their hard work. We will share your feedback with the agent that assisted you. We appreciate you taking the time to review our Pharmacy. We look forward to providing you with 5-star service on your next visit!

Hello Lesleigh! Thank you for your feedback and for using GeniusRx! We love to hear our agents being praised for their hard work. We will share your feedback with Donna. Our team also thinks she is a stellar agent! We appreciate you taking the time to review our Pharmacy. We look forward to providing you with 5-star service on your next visit!

Hello Sandra! Thank you for providing us with such positive feedback. Your kind words will be shared with the representative that assisted you. We are looking forward to continue to provide you with 5-star service. Thank you for choosing GeniusRx!