It’s just upsetting.
I’ve bought a Spotify bedside lamp and it was terrible. I’ve got the product for girlfriend for Valentine’s Day, and there I’ve opened it up to see scratches all over the product and scratches on the inside of the glass (HOW DOES THAT HAPPEN). I got in touch with a customer support staff and they asked for evidence. As soon as I showed the evidence. Not a word has come back. It’s like they know they’ve messed up so there’s no point to reply and have to give up a refund. Honestly, if you’re about to buy something from here, try and find an alternative not worth it at all.