Buyer beware!
I've always wanted BendPak lifts since I opened my shop. I bought my first one last year and the experience has been horrible. It came in two months later than promised. It showed up with the wrong arms on it (I ordered low profile arms and they later told me they weren't available for a month). They left the lift with regular arms that don't fit under most of the cars we work on so we use jacks and ramps on almost every car that we work on in that service bay. Every month I call and email, usually without any response at all. When I am persistent and finally talk to a human I'm told that the arms will be here next month...every month....it's been 9 months. My emails do not ever get a response, my voicemails do not ever get a return call. The customer service here is horrible. The lift is ok for the most part, aside from not being what I ordered. One of the pulleys is eating itself and leaving metal shavings in the post which probably isn't good but I'm more concerned with the initial problem that I have gone 9 months and still don't have what I ordered and have absolutely no customer support whatsoever. Buyer beware.