Shady business
I believe it's hit or miss with them, and my experience was clearly a miss. I purchased a gas grill that came up as 50$ below the average market price. The grill was sold by retailer who's name clearly suggested they should not be selling this kind of items (but Greentoe only reveals the name of retailer after they process your order and charge your account). The received item was defective and looked refurbished (but sold as new!). I received a return label from this "shady retailer", but after two weeks - still received no exchange. Turned out they just decided not to do anything. Now they suddenly told me I will not receive the exchange they promised and will have to pay 150$ for the shipment of the very same defective item I sent back for them for an exchange. They suggested me to talk to the manufacturer and just leave them alone. Greentoe customer service simply passively watched the email exchange and did nothing. The BOTTOM LINE here - if you buy from them (or proper way to say - through them) - don't expect any customer support, refunds or exchanges - totally off the table. If item you buy is what you are expected - you will be fine. If something is wrong - you will need to contact the manufacturer (if even possible) and the cost of repair will be totally on you. In my case the cost of doing this will greatly exceed the lousy discount I originally received from buying it from Greentoe.