They made it right - but it was late
UPDATE: Jord did finally send the purse out and we received it. 10 days after my wife's birthday unfortunately. They also gave me a partial refund down to the sale price on the purse, which was very kind of them. I would have maybe given 3 stars, but the lack of communication and the fact that it was promised to be here by my wife's birthday and it was not.....makes it 2 stars. I purchased a purse for my wife on January 3rd. On January 18th I still had not received it and I emailed support email. Got a reply back. I told lady it was for my wife's birthday on 2/3 and I needed it by then. She said they were in the process of moving and that I would have it by 2/1. I didn't receive it. So I started emailing again. No reply. I have emailed multiple times and gotten no reply, I have chatted in multiple times and no agents are ever available, and I tried calling the number and it has a message saying to leave a message or email. It is now 2/9, almost a week after my wife's birthday and I have no purse for her and no communication from the company, but they took money no problem. Worst experience I have ever had.