Good luck with GeniusRx. I can't say any more on here.
This is the first review I've ever written. I'd rather not write a review unless I feel like I've really been treated unreasonable. I'm 65 years old and have been through a lot of horrible interaction with businesses online and off. As well as having to get the BBB or the state Attorney general involved. But as far as GeniusRx is if they treated any others as bad as they've treated me I would honestly wonder how on earth they could stay in business. I basically chose to use GeniusRx because their prices are so much less than any other pharmacy I could find online or out in the real world and using a GoodRx card as well. Not all pharmacies honor the GoodRx card. Second, I live over 20 miles away from the nearest pharmacy and it just makes sense to use a mail order. BUT only if they can deliver on time. GeniusRx has NOT be able to ever since I've started using them. Everytime I place an order that is something I need to consider. Will they be able to send my prescription to me before I run out. I've run out twice before they've been able to sent it to me. So, I try to order way ahead of time in order to get it before I run out. They've still failed. They are totally unpredictable as far as them making sure your prescription will arrive on time. As far as trying to contact them either by email, phone or even their online chat. As far as I'm concerned, they have the poorest customer service of any company I have ever dealt with. If I send an email at best it's within a couple of days before I get a reply, usually while waiting for a prescription to arrive that I'm about to run out of. Every time I've called them if I don't get hung up on (their phone system seems to be full of glitches) they will tell me my wait time is an hour and a half. My doctor who has called several time told me that she gets the same message every time and doesn't have time to wait. I don't have time to wait. Trying to contact them through their online chat is a lesson in perseverance and patience and seems to be a chat line version that came out in the early 2000's, antiquated and slow as molasses. After so many attempts to get a refill without any results. I told them in an email that if they couldn't get their $h1+ together I was going to drop them (anyone with more sense than me would've already) and if they wanted to keep me as a customer they would send this medication ASAP and over night it no charge for all the aggravation they've put me through. I didn't hear anything for a couple of days so I called my doctor to have the prescription call in at the nearesr Wallgreens 25 miles away and down 10 mile of switch back mountain roads. I did pick the presciption up and came home to a phone call message from so and so, I don't remember the woman's name. She said she was so sorry what I've been through and that because of that that they wer going to over night the medication "FREE OF CHARGE!". I got it a week later. My latest episode with GeniusRx is another attempt to have a refill of a prescription that my doctor said was good for 6 months and I could refill as needed. That is what it says on the GeniusRx prescription label,"May be refilled as need until 08/30/2022, just above the Dr's name on the lower right hand corner of the GeniusRx prescription label attached to the box the medication came in. I placed the order over a week ago and a couple days later on 02/07/2022 GeniusRX notified me that the order had been submitted. At that point I hadn't run out of medication, but it was getting close. I thought I was ordering early enough so that GeniusRx could do their usual slow fumbling around and I can finally get my medication before I ran out. FYI, I always give them my prescription number, name, address, phone number (they already have that as well as my CC#) and anything I think they might need, short of my SS# so that my prescription arrival will be as seemless as possible. I just never know with GeniusRx. Low and be hold! On 02/12/22 I get a message from GeniusRx that my order has been canceled! They said, "We’ve reached out to your provider and have been unable to obtain your prescription due to the following: Your provider did not respond to our multiple requests We were unable to obtain a prescription, so your cart has been closed. The pre-authorization on your credit card is voided and any holds will expire based on your card processor's schedule." They already have a prescription from my doctor good for almost 6 months! AND "If you have any questions or require further assistance, please contact us." How the "H" "e" double "l" can I contact them when they don't answer their phone and can't leave a message and it takes days to get an email reply? Then they send me a "Don't forget to refill your prescriptions" email the next day. I've since sent them a emails with a photo copy of the prescription label attached spent just about all day trying to contact them