Shocking business practice
Very simple, don't do business with this company. I purchased an orthopedic shoe for my senior father. Waited almost two weeks for it to arrive from Hong Kong/China, only to receive a pair of shoes two sizes too small. I took pictures of the packaging bar code, shoes, QR code, etc. and emailed the error they had made. They said we can offer you a 15% refund and a 10% discount on the next order. $127 they took for me to wait two weeks for an item that was the wrong size. They then said they would refund 20%. This was my first (and last) purchase with this company, and it wouldn't surprise me if it is a deliberate tactic to get people to purchase a second pair of shoes. I've now purchased another pair from AliExpress (only $48 and of better quality), which lets you pay AFTER you receive the item. They have full refund disclaimers for most scenarios. Go with a company that outlines its refund policies, so you don't have your money stolen with no product to show for it.