Most reviewers were let down by their experience overall. Consumers frequently complained that the products received, such as bags, shoes, and clothing, did not match the online advertisements and suffered from extremely poor quality. Buyers also experienced frustrating delivery delays and encountered major obstacles when attempting to process returns or secure a refund.
However, some customers also noted that certain delivered items were comfortable or featured acceptable material. A few reviewers additionally mentioned successfully receiving a refund or resolution after engaging in extended communication regarding their orders. People highlighted that sizing guides were frequently inaccurate, leading to incorrectly sized apparel and footwear.
Received my shoes and I was very disappointed with the quality and fit
Received my shoes and I was very disappointed with the quality, fit, comfort and workmanship. I immediately reported this to customer service via email and requested their shipping return address and instructions. They responded right away asking for photos and I complied immediately. I was offered to keep the merchandise for a measly 15% discount coupon for a next purchase (that was on June 17th). I expressed my desire to return the merchandise and my disappointment and they have not provided the shipping return address and instructions. I have requested this five (5) times and they are ghosting me.
I have always had good experiences with online shopping.Then I ordered 4 sweatshirts from ENJERR and I could only wear, one which is ok. The other 3 are all the WRONG colors(are these merchants color blind??)I've NEVER given BAD feedbacks but this company is awful.
I really should have read the reviews before purchasing, but only looked after purchase, hoping for the best. I ordered two pairs of shoes (one clog & one sandal). I did receive the order within a reasonable time frame, but that was practically the only thing that was satisfactory. I want to emphasize that although these are advertised as "orthopedic," they definitely are not that on any level (materials, support, construction). First, the best of the shoes was a red clog that was cute, true to picture, and fit properly, but had very cheap construction, was very light & without any contoured foot support. These will not last long nor take much wear and tear. Secondly, I ordered a purple sandal, but received red sandals instead. In addition, although the bag had the correct size, the shoes were one size too big and had NO SIZE printed anywhere on the shoe. I am not even going to try to return or exchange, and will just give those away. Will definitely not recommend nor purchase from this company again.
I ordered a quilted hamper. I got cheap plastic w/ designs stenciled on. I didn't like it & asked for a refund. Thus, I went down the rabbit hole. 48 emails later from China I am only offered 30% refund. If I want a full refund, I must send hamper back costing $20. Their return policy is non-existent.
Company is a scam, but my credit card company got me a refund
Earlier I wrote a review similar to most others, about my frustrations trying to get Enjerr to replace shoes several sizes too small, or else refund my money. This effort ended with their bot offering a discount if I bought something else and wishing me a nice life. I had paid with a credit card, and I asked my bank if they could do anything about this. To my amazement, after about 6 or 7 weeks, Enjerr refunded to my credit card account the entire anount I had paid. This company is a scam, but I want people to know it might be worthwhile, if they paid with a credit card, to have the credit card company deal with them.
I would not recommend ordering these shoes. They seem to be very lightweight. Also, I ordered a size 6 and the shoes I got say size 38 which in US size is size 7 or eight they are way too big for me. I am having a very difficult time returning them. I have yield emailed to them many times. They keep telling me to attach pictures of the tracking number SKU number which I have done but for some reason those emails will not go through other emails go through fine so far I have not gotten any satisfactory response so that I can return these shoes. I will never order from these people again.
Never buy from this pathetic organization. I ordered a jacket from Enjerr that looked well-structured in their web photo. The product they sent was not only badly made with gaping holes where the supposedly leather trimmed buttonholes were to be, but it was more like a T shirt than a jacket. I requested a refund and their responses became an insult. Instead of simply refunding the full amount they initially offered 15% refund then after eight email exchanges they slowly raised the offer to 40% refund. They claimed that they were going through an adverse financial situation and could therefore not refund the full money. To which I responded that maybe if they did not send such inferior clothing, they may have a good reputation and improve their financial situation. I rejected the last offer of 40% of my purchase price, and now they have disappeared into their rat hole with no further communication. This is definitely not a company anyone should buy from. The sooner they close their doors and stop the scam of providing unwearable clothes, the better.
I ordered quilted bags on 6th December and paid extra £12 for delivery before 22nd, in time for Christmas. They didn't arrive until late January despite me chasing many times. I just got a message apologising for the delay and saying they would be with me in 2 to 3 days and that they would be worth the wait, they weren't! The bags were printed NOT QUILTED. I asked for a refund and was offered 20% discount of my next order which was never going to happen. After chasing again for refund was asked to send photos and evidence etc. I raised a dispute with my bank as I paid by credit card and today I have received a full refund. In the rush before Christmas I didn't check the reviews or I would not have bought from them.
Sent me the wrong item and then did not respond to my emails to make it right. I will never use this company again. I believe (and I can not prove it) that many products pictured are AI generated and do not really exist.
I should have checked the reviews on this company before ordering but sadly did not. This company is a fraud using very false advertising. I purchased a large quilted tote bag with a shoulder strap (among other items) but received a small non quilted duffle bag with a hand strap. Definitely not worth the $55 I paid for it. Their "customer service" required me to send pictures of everything twice and then wanted me to reorder the item giving me a small discount. NO WAY! You've already scammed me once - never again. There is no other way to contact them except email and once you demand they send the item you ordered or refund your money, they stop responding. Please listen to all the terrible reviews of this place - they are true.
My "size 10" Shoes were unwearable - not true to size at all, way too tight, squished my toes with the hard rubber toe "shields", and I was only offered a 15% refund! I also had to send several photos of the shoes and the packaging -- there was NO return label or information and "enjerr" is not even on the packaging, so It took me a search through emails to find out the name of the company. The "customer service " person suggested I find a friend or family member to wear them instead!! Incredibly disappointing product and customer service.
I ordered two identical duffel bags. Supposedly quilted. 1 was and the other wasn't quilted fabric as pictured. I asked either for a refund or to send me one that was quilted. Nope. The best they would do was a 20% discount. Stuff was cheaply made to start with. Stay away from these people!!
I would give a 1/2 star or No star if allowed, This is a scam outfit. DO NOT buy from this company. They do not have a contact phone# and do not accept returns or exchanges. They have the most ridiculous return procedure I ever saw. Read these instructions below from them:
You have to take pictures of the shoes, then request an evaluation, then provide all order details not provided with package-Package arrive empty on purpose. Then if you qualify based on who knows what, you may get a return slip and you pay to return them, however that fee is negotiable based on-who knows what again? The return instructions are two pages long and NO Address is provided
Pictures of the comforter (ha) made me believe it was a quilted product but it came with a picture stamped on so thin it could be a light blanket. Completely unusable. Reading these reviews which I should have done before buying makes me realize what a scam this company is. Buyers beware Just don't do it.
Ordered a pair of orthopedic slippers size 12. They were so small even for my 13 year old grandson. I contacted the customer service to return the slippers. I was given directions to provide photos, SKU and packaging info. which I immediately did. My response was...We have received the SKU product images you sent and carefully checked the size issue you reported. We confirm that the size was correct and was shipped according to your order. We have noted size-related issues on the product details page. Due to high international shipping costs, we do not accept returns or exchanges unless there is a quality issue. If there are other problems with the product, please send relevant photos to our email address so we can verify them. If you wish to exchange the size, we will offer a 20% discount coupon. Thank you for your understanding, and we wish you a happy life! Yeah you have my $60.00..I do not like the comment we wish you a happy life (WTF)
DO NOT USE THIS COMAPANY What a rip off
Please don’t buy anything from this scammer company. I ordered a king size quilted comforter set for $109.95 and received a king size thin bedsheet. It is useless to me. Enjerr will not refund my money. They offered 15 percent off next purchase. I will not do business with them again. I sent a custmer complaint to Paypal who hopefully will not do business with this company again.
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