Tech support AMAZING, other support.. not so much
Well, didn't expect much when miner went down due to past experience. Tech support was great on helping me out and the instructions were really clear for someone who had no idea what they were doing. Would have been 5* if not for the bad prior experience, as they never did refund me my location assert that was supposed to be covered by the sensecap as it was the 1st location assertation on that device ever. (Fresh out of the box miner bought straight from Seeed- 1st assert is covered- Told I should've stopped before I paid- only noticed I paid that coverage a day AFTER it went threw and had contacted them right away with proof that I paid that coverage instead.) So that was a dbl location assert fee I ended up paying. Paid the amount in the buy of the miner and then sensecap didn't cover what it said it does even in their faqs, and paid a 2nd $10.55usd assert fee. (first set up ever of location for miner)