Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that shopping on the platform is straightforward, noting that orders often arrive quickly and without major issues. Many people appreciate the reliable quality of the hardware, finding the items very useful for practical applications and development projects.
Some reviewers were not happy with customer support, mentioning severe delays and difficulties when trying to resolve issues. A few buyers also shared receiving incorrect items, missing components, or facing unhelpful responses regarding product returns. Additionally, some customers expressed frustration over unexpected shipping costs and complications during the checkout process.
All process up till receiving my item was nice and fast. But unfortunately one of the board is defective. Unlucky, but it happens.
So I have no issue requesting a replacement, as I like their Xiao boards. Yet after days of posting in their aftersale platform, nobody responded. When I reached via another form with detailed info to the ticket, the customer service finally responded BUT asking again about the detail (even if I already wrote them in the ticket I mentioned).
So overall, horrendous customer service. Probably will be my last time buying anything here.
I ordered 4 Wio Tracker L1 Pro, and one was faulty in a weird way. The support helped me try to diagnose and find solutions, but when it was clear a replacement was needed, it was a fast process, with them even sending the replacement one before I sent the faulty one.
Overall a very good support experience, albeit a bit slow.
Well, after my package was resend to the German Warehouse, I asked for a quote for a shipping fee to RESEND the order to my adress.
I once got a reaction from Rocky Ou, but alas, NO resend fee, no delivery of my order NOR money back.
Bought the items on 29-08-2026, payed the items on 29-08-2026, received the email on 16-09-2026 after my complaint, gave 2 reactions but still nothing and its now 13-10-2026
I ordered two back ordered items which I was excited to receive. I checked the site one day and the items were listed as “in stock”, but I had received no information about my backorders being filled. I was concerned that Seeed may have forgotten about my backorder, so I asked customer service for help. In less than one hour, I received the backorder fill notice, and tracking information. Just a few hours later, Seeed customer service responded saying it was shipped. Very good service!
I placed an order with SeedStudio and paid with my PayPal account. The order was sent out to the wrong address. I contacted SeesStudio and explained the situation but they did nothing to rectify it. I asked for either another product sent to the correct address or my money back. They choose to do neither. Now I'm out the cost of the device and I don't have anything to show for. They have my correct address but don't want to do right by their customer. Please keep this in mind when ordering from them.
Seeed Studio 回复2026-09-20
Dear Customer，
We’re sorry that this experience was frustrating.
We’d just like to clarify that the two orders were placed with different shipping addresses, and both were shipped and successfully delivered based on the addresses provided at the time of purchase. For the first order, we also provided the carrier’s proof of delivery.
We understand that the address on the first order was not the one you intended to use, and we’re sorry for the inconvenience this caused.
However, based on the order and delivery records, the shipment was processed and delivered correctly according to the information provided at checkout.
Thank you for sharing your experience, and we hope this helps provide clearer context. We also hope this clarification helps clear up any misunderstanding, and we’ll do our best to assist if you have any further questions.
Best regards,
Seeed Studio Customer Support Team
Seeed ships to EU consumers from a EU warehouse, yet does not respect Directive 2011/83/EU. Very bad experience with customer care; company's conduct is not serious. Complaint filed with the European Consumer Centre and payment disputed.
Edit based on the response: This is not a matter of interpretation, it is a matter of applicable law. Instead of "explaining", the company should respect the applicable customer’s rights. I’m glad to leave this comment as a public record of the experience.
Seeed Studio 回复2026-09-20
Dear Customer,
We’re sorry that the handling of this case did not meet your expectations.
Regarding the return request, our customer service team previously explained by email that under our current return policy, opened products are not eligible for a standard return. We understand that you have a different view on this matter. Since you have already filed a complaint and opened a payment dispute, we will cooperate with the relevant process and handle the case based on the order details and communication history.
If you have any questions, please contact [email protected].
Best regards,
Seeed Studio Customer Support Team
The product is so versatile that it can even be seen as profesisional, and not only personal. There is basically nothing I cannot connect with now - be it serial port, USB port or wifi or LoRa. It just works.
Whatever we (a friend of mine and myself) do, we cannot order from this page. There are always strange error messages that "Your Bank requires you to re-approve this payment with PayPal".
Well, NO! My bank does not require me to do so. I am using PayPal for years now to order stuff from everwhere around the globe and I have never experienced any struggle like this.
Seeed Studio 回复2026-09-03
Dear Customer,
We’re sorry for the trouble you experienced during checkout. The PayPal message you received usually comes from the payment platform’s verification or transaction process and may indicate that the transaction could not be completed successfully. You may also try placing the order again using a different browser. If the payment still does not go through, please send the error screenshot, the email address used, and the product you were trying to purchase to [email protected], and our customer service team will help investigate further.
Best regards,
Seeed Studio Customer Support Team
Fast and accurate responses and satisfying resolution
Fast and accurate responses and satisfying resolution
Seeed's Technical Support Team response to my initial report was within a few hours, subsequent responses were always timely and the process kept an excellent pace until positive resolution.
The team language, questions and approach was very professional and on time. When tasks needed to be handled by another team (Application Support, Customer Support, Logistics Team), the hand-off was smooth, fast and professional.
This was my first time shopping at Seeed Studio and subsequently first technical support experience with the Seeed company. I am a private individual.
I can strongly recommend Seeed as a supplier and i myself will use their products again in the future.
I needed to delay a shipment for personal reasons, so I reached out to the Seed Support Team (back at the beginning of August). What a smooth process to get my shipment delayed. The staff were great. Today, my shipment is on its way.
I purchased 5 or 6 Xiao nRF52840 + SX1262 devices from your company; they all arrived quickly. Only one device had an issue, but your technical support team was very helpful in resolving it. Thanks to your entire team, and see you soon.
Sette Giuseppe Italy
Excellent customer support - timely and responsive!
8/25/26 - Based on my recent experience with my AUXCOMM teams use of six SeeeD Solar Node P1-Pro units and the utilization of same over the course of 2 days on a 100 mile rugged mountain course, I purchased the same node via their website. Received unit in a timely manner, upgraded the software and the unit went into a deep sleep. The node would wake up for a short period of time then sleep. SeeeD Customer Support (Mabel) responded within 24 hours (on all emails) and provided directions to address the matter, which I did so over the period of several weeks. Unfortunately, the unit would not remain awake. She offered a full refund and return shipping or a replacement. Due to time limitations on field tests, I accepted the full refund and prepaid shipping label. I returned the unit and received a full refund within 18 days of shipping and SeeeDs receipt of the malfunctioning node. Very pleased with the customer support that was professional and timely!!
Very disappointing experience with Seeed Studio.
I received my miniChord in a package that was already open and had no security seal. The paper manual and the data cable were also missing.
I immediately contacted customer service to request a solution, including a return and a refund. However, I was told that I should not have opened the package, even though it was not sealed in the first place, as I had already explained in my very first message.
I find the way this situation has been handled very disappointing and I regret the lack of consideration given to my request.
I expected a more professional level of customer service.
Seeed Studio 回复2026-07-31
Dear Customer,
Thank you for your feedback, and we’re sorry that the communication did not meet your expectations.
Regarding the miniChord accessories you mentioned, we have explained by email that this product does not include a data cable or a paper manual, and this information is also shown on the product page. The order later entered the payment platform dispute process, and the platform made a decision based on the information submitted by both sides. We have handled the case according to that result.
We would still like to help with the issue you mentioned regarding the damaged packing bag. The USD 10 coupon compensation we previously offered remains available. If you would still like to receive it, please feel free to contact [email protected]. We’re sorry that this experience did not meet your expectations.
Best regards,
Seeed Studio Customer Support Team
I had issues with a couple different products. For each one they really seemed like they cared about the cause of the failure. They were fair and sent out a replacement unit both times. It's annoying to have failures and deal with the return, but if these guys make their products better because of it I'll buy the new one.
I bought the ReSpeaker XMOS XVF3800 microphone array from Seeed Studio for my own project.
The device works well. I had a few questions about firmware and USB audio channels, because I didn’t understand everything at first.
Their support team answered my questions and helped me figure it out.
Overall, I’m happy with my purchase. Good product and good support.
Broken promises: Order delayed, halting our project and causing financial loss
We placed order 7000025031 on 29-06-2026 for an item that was explicitly listed as "in stock" with a promised shipping time within 2 working days.
Today is 06-07-2026, and the order status is still stuck on "processing". We have received zero updates, no tracking information, and no communication regarding the delay. Because of this, our company's project has come to a complete standstill, which is actively costing us money.
We chose Seeed Studio relying on the advertised lead times, but this lack of reliability and communication is highly disruptive for B2B customers. We need an immediate update and shipment.
Seeed Studio 回复2026-07-07
Dear Customer,
We’re sorry that this shipping delay affected your project timeline.
Due to our mid-year warehouse inventory check, the shipment was delayed by about 3 days, and we sincerely apologize for the inconvenience. Our customer support team has already contacted you and is following up on this order. We hope to provide you with a satisfactory resolution.
If you have any questions, please contact [email protected].
Best regards,
Seeed Studio Customer Support Team
Dear Customer,
Thank you for your feedback!
We’re glad to hear that the Wio L1 Pro met your expectations, and we appreciate you taking the time to share your experience. Hope it continues to support your project well.
Best regards,
Seeed Studio Customer Support Team
Made an order with waiting time of 3 weeks. Cancelled at the last minute with no shame.
Seeed Studio 回复2026-07-01
Dear Customer,
We’re sorry for the poor experience.
To help us check why the order was canceled, could you please share your order number or the product name/SKU you purchased? Our customer service team will look into the case and assist you further.
If you have any questions, please contact [email protected].
Best regards,
Seeed Studio Customer Support Team
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