Custom Staircase Railing Project
Our overall experience was satisfying. However, we did not find that this was a DIY project. We hired a professional glass company/stair rail installators who experienced several challenges while installing your product. Such as: 1) There were aluminum screws which were not compatible with your stainless steel product. 2) Foot plate covers without directional markings caused them to disassemble railings several times to place on correctly. 3) Bowing in rails caused difficulties and complications when it came to mounting them which these professionals found a challenge. As far as product quality is concerned, we found that after cutting and filing handrails, it is difficult to eliminate sharp edges where end caps and bracket screws are placed. When it comes to customer service, our experience was Excellent! We worked with Project Manager, Garrett Kramer who was very knowledgeable about your product, showed patience with us, and paid special attention to our needs. He returned phone calls promptly and even held video conferences to ensure any and all details with our project were met as customers. Working with him was the highlight of our overall experience. RECOMMENDATIONS: 1) Hire installators of your product making it accessible nationwide 2) Ensure all product installation parts are stainless steel compatible. 3) To lessen the cost of shipping for your company and installation time and cost for your customer, inspection and communication with client prior to shipping may be helpful.