I Pre-ordered a Bruichladdich limited…
I Pre-ordered a Bruichladdich limited release. I didn't realize at the time that it was to be fulfilled and shipped by Flaviar. 2 weeks after the scheduled shipping date they still hadn't even generated a shipping label. When they did finally generate the shipping label, UPS was estimating a delivery date that was the week I was going to be on vacation (3 full weeks after promised shipping date). I immediately contacted Flaviar support since they still had the package. I told them I would not be there to sign for delivery that week and asked them to cancel the order. 3 business days later they replied to "clarify" that once it was shipped they wouldn't do anything. It shipped the business day after I contacted them, so that isn't my fault. Additionally, they told me that I could have UPS schedule a different delivery date or hold it for me for free. This was a lie, as UPS requires additional fees for each of these options. I asked Flaviar about getting a refund if I refused delivery. They stopped responding altogether. Flaviar's entire business model is paying liquor stores to ship booze for them. They add nothing to the equation beyond middle-man fees. You'd think they could add some value by communicating with customers or providing some level of support, but they clearly don't care.