I order 16x20x1 Merv 13 Platinum…
I order 16x20x1 Merv 13 Platinum filters. I open the package and pull one of the 6 filters out and replace my old filter. I suddenly notice the size is different! In BOLD LETTERS it clearly states 16x20x1. Under the bold letters in smaller unbold letters it states 15 1/2"x19 1/2" x 3/4". I called the company directly and they mentioned the "actual size" was listed in section 3 of their website. I informed the customer service person it did not fit properly and it is not what I ordered. The customer service rep said I could have a custom order done for $150. and I would need to pay for the return of the other filters. DECEPTIVE MARKETING! The filters are not the size advertised on Amazon. So now I am stuck with 6 filters that do not even fit properly. I called my credit card company and filed a dispute so they will not get paid!