Shitty customer service and given wrong…
Shitty customer service and given wrong info: I bought a litter-robot and found they had a program to help use LMN if you met the qualifications. I emailed and asked about it since I just purchased one and it wasn't shipped yet. I was told I could write to sika support to assist. After going back and forth with them was given another team to reach out to from whisker, Flex support. That team also said they couldn't help because it wasn't purchased the way they expect. Then whisker told me I would have to return the unit so I could buy it again through the process. I bought a bundled unit which comes with 3 pieces, and will need to spend my own time and money to ship all packages back because I was told the wrong info. Seems like they should be able to just let me use the LMN process on their site and instead of shipping another to just cancel the previous order that was shipped and just changed a few things on the paperwork side. So now I'll have to pay at the very least $100 dollars in shipping, plus the chance of getting charged another $75 if I don't clean it to their satisfaction. At this point I feel like to return it I'm out at least $200 because I don't trust their service. App and use: It stops when a cat is present if in motion which is awesome, but constantly misidentifying cats and having to keep trying to train the model. A lot of times when it says a cat has visited I get limitee if any video captured. Seems like a miss if part of their advertising is to help identify if cats may have health issues. How can I trust it identified the right cat? Also, my cats like to pee on the bottom of the box so it doesn't always release when it rotates the first time, but there's no setting to compensate for that so any weight and info gathered is likely flawed. The extra app features are paywall locked and have to pay a monthly subscription price.