CLCLDY Web Hosting Provider★★★★★
Migrated my E-mail Accounts In Just TWO HOURS!
E-mail hosting is nothing glamourous. It is downright boring. It just needs to work. But when you have problems, you want it fixed. And if you need to chat with someone, you really don't want some Filipino in some call centre lying to you (I'm talking about Vodien). So I had enough.
After being with Vodien from the time they bought over Webvisions in 2017 (I was with Webvisions since 2002), I was just fed up with their dishonesty and scammy style of doing business. My reviews on Vodien are on Trustpilot as well.
Whilst looking for an alternative e-mail hosting service I chanced upon CLDY.
I filled up an enquiry webform on CLDY's website. Within 10 minutes I got a WhatsApp message from John. After a few messages I confirmed the package I wanted, and my e-mail account was ported over in TWO HOURS. And that includes a lunch break!
Painless and seamless.
And - a very pleasant surprise. Now e-mails reach me within 3 seconds. With Vodien it took up to one minute for e-mails to appear in my Inbox. At first I thought it was because of my Spam Filters, but as CLDY has shown - it is because of superior hardware.
Thank You John, and Thank You CLDY!
2026-03-18
VOVodien Internet Solutions Pte Ltd★★★★★
Yet More Lies and Scammy Tactics
So I have finally had enough of Vodien's dishonest and scammy style of operations, and moved my account to CLDY.
The timeline of their latest scammy behaviour is listed below:
27 Feb 2026: I receive an e-mail from a Rene Plateno, Business Development Specialist at Vodien (Singapore).
His e-mail reads:
We are reaching out with regard to the subject above. Please be advised that our mailValue plan is no longer offered to new customers, as we’ve transitioned to a new email platform. In light of this, we are reaching out to existing customer who are on the legacy platforms because we need to discuss the options in upgrading to the newer server to avoid service restrictions and interruptions.
Basing on your current usage, the recommended plan is:
Titan Email - Personal Plan - 2 Accounts Each license includes
5 GB Email Storage
Web & Mobile Apps
Calendar & Contacts
Email Forwarding & Alias
Upgrade cost:
3 years = $183.92
The plain English meaning of this e-mail from Rene Plateno is:
1. My existing e-mail plan will be phased out.
2. Rene Plateno has analysed my profile and would like me to buy a 3-year plan at $183.92.
I have NEVER bought ANY 3-year package from Vodien. ALL my e-mail renewals have only been on single-year basis. So I do not know where Rene Plateno found it fitting for me to buy a 3 year package at one go. Unless of course, he wants to maximise his commissions.
03 Mar 2026:
I replied:
Why is there no breakdown of the costs?
Why do you imply that I must renew for 3 years at one go?
I would appreciate a detailed breakdown of the "upgrade" you are proposing.
DO NOT trick me into upgrading for 3 years when I am not required to do that. I know you are after the commission.
04 Mar 2026:
He replies:
Thank you for your question. To straight the record right, we offer you a 3-year upfront charge because 15% discount is applied whereas the 1 year is only 5% discount and the 2 years is only $10% discount.
The Titan email is charge per mailbox so if per mailbox charge is:
$34.66 x 2 = $69.32 1 year
$65.40 x 2 = $130.80 2 years
$93 x 2 = $ = $186.00 3 years
Note: Those pricing above are discounted rate according as mentioned above.
Now, you have a remaining credit from your current plan which is $21.51 which will be applied accordingly. So, let me know which term you wish to take advantage so we can prepare the top up invoice.
16 Mar 2026:
He e-mails me again:
Good day.
We would like to follow up on this matter so we can proceed on the next step and do the migration accordingly.
Regards,
16 Mar 2026:
I use the Live Chat intending to actually sign up for the Titan e-mail plan because as per the e-mail from Rene Plateno I believed that MY EXISTING PLAN WILL BE PHASED OUT (which I found out about an hour later to be a complete lie). I used the Live Chat because I do not wish to deal with him. But somehow the agent I am chatting with still puts Rene Plateno on the Chat. I repeat my earlier assertion to him that he is dishonest but he denies it. I tell him in upper case that I do not wish to deal with him. He refuses to put another agent on the chat. For Vodien's benefit: This exchange is on record because I have the chat transcript.
I call the Hotline +65 6018 3544 and speak to a Mary. I tell her I want to sign up for one year of Titan as proposed by Rene Plateno. Mary wants to refer me to Rene Plateno. I tell her no, I do not want to talk to him. After some discussion Mary tells me that my existing plan WILL NOT be phased out. I am shocked at this revelation; that Rene Plateno has lied to me about my existing plan being phased out and almost deceiving me into signing up for a more expensive plan.
I demand that Mary transfer me to a supervisor. She puts me on hold. She comes back and says all the supervisors are in an "emergency meeting" (her exact words). I ask her to get one of them to e-mail me. She agrees and promises that I will get an e-mail before the end of business day.
No one e-mails me.
The next day I research my options to migrate my e-mail accounts. Shortly after noon I fill in a webform on the CLDY website. A few minutes later a representative from CLDY messages me at 1232hrs. We firm up a suitable e-mail package. By 1430hrs my e-mail accounts are ported over. In just 2 hours. No fuss. No lies.
2026-03-17
VOVodien Internet Solutions Pte Ltd★★★★★
Dishonest, Incompetent and Lazy
Dishonest, Incompetent and Lazy
I have been a Webvisions / Vodien customer since 2002. The last episode of poor service was in 2020 and I was given a similar run around by Christopher, Gerald, Marinel and Chantelle.
1. On 19 Feb 2025 0702hrs I received an email with subject xxxxx.com.sg Requires Further Information. Basically it was asking for proof that I had a Singapore registered business or company in order to have a .com.sg domain.
2. On 19 Feb 2025 1141hrs I replied by attaching an ACRA printout and replied to the domains address as per the instructions.
3. On 22 Feb 2025 1323hrs I received a SECOND email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs.
4. On 22 Feb 2025 1331hrs I replied by referring to the response I made on 19 Feb 2025 1141hrs.
5. On 27 Feb 2025 0323hrs I received a THIRD email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs and also on 22 Feb 2025 1323hrs.
6. On 27 Feb 2025 0901hrs I called their official hotline 6018 xxxx. The call lasted from 0901 - 0928hrs.
The call was answered with no sound. I had to say loudly HELLO HELLO HELLO. Then a lazy sounding Filipino answered.
I asked for his name - Paul. I asked for his full name. He became aggressive immediately and accused me of shouting. Eventually I got his name as Paul Bxx Rxxxxxx. Was he trying to cunningly game the company KPI by trying to make this call appear as though he answered but instead the customer did not respond and thus the call was ended? Or was it just lazy telephone technique / not bothering to have correct placement of the headset?
I gave him my Customer ID xxxxxxx (7 numbers). He in turn gave the astonishing reply that ID xxxxxx (first 6 numbers sames as mine) belongs to one Kxxxxxxx Dxxxx. Is this not a breach of customer confidentiality?
I told him about the repeated e-mails to my account that I have been getting with the subject Re: xxxxx.com.sg - Requires Further Information. I told him that I had already responded TWICE but I am still receiving the EXACT same e-mails. I demanded to speak to the Domains team manager. He claimed that Domains section does not take calls. Then I repeatedly asked to speak to his manager. He repeatedly deflected my request, claimed no manager available right now, his line is the same line that looks after Domain section problems etc etc. Excuse after excuse. Then I was put on hold for about 5 minutes.
Paul then claimed that a Ellen N will call me in 30 minutes. Nothing has happened since.
7. On 27 Feb 2025 0934hrs I emailed the support address describing what just happened. Nothing has happened since.
Today Monday 03 Mar 2025 is the 3rd working day / 5th calendar day after my email to the support address.
There has been no phone call from Ellen N.
There has been no acknowledgement email from the support address.
There has been no acknowledgement email from the domains address.
Are these 7 displays of dishonesty, incompetence and laziness acceptable?
Vodien will no doubt respond, and they will sign off using names like Sambrin O etc. So I think it is fair to use the same format that they themselves use to identify their staff.
2025-04-07有帮助 1
