I can NOT recommend this company - ever!
I can NOT recommend this company. I ordered a prescription last November. It arrived fairly quickly. All was good at that point. It was then time to request a refill. I did that using the phone number on the bottle. When leaving the request there was no indication of any problem. Then I waited and waited - for weeks. No refill received. I tried again...same situation. I got on chat and was told they couldn't refill my prescription because they did not have a credit card on file. So I got off the chat to confirm this. There is NO PLACE on the website (which by the way is awful and the most primative and unsophisticated website I've seen in a long time...) to enter credit card information. I later learned this was totally untrue - that this was NOT the reason they were not refilling my prescription. I called the number and after waiting 30 minutes on hold, I finally spoke to a very lovely woman. She looked into my situation and told me that my drug is on back order - and has been since December!!! She also said she could not see anything that showed her when they would again have the product. What is interesting is that this is not a rare drug. Any local pharmacy could fill it the same day! She tried to apologize as I expressed my frustration and confirmed that I will never use this service again. I will be transferring the prescription to a local pharmacy tomorrow. Even though she was nice and tried to help (and finally told me the truth about my refill), she also told me even though she was farily new, I was not the first person to express such frustration to her. I suggested she keep her resume ready and her options open - or she'd need to get a tough skin to handle these calls. Worse service - even if they woman on the phone tried and was pleasant, her hands are tied if the company is crap. UPDATE - I hope this gets to the GeniusRX people. You will see their response below. NO WHERE in my review did I mention the drug I needed. This was done intentionally because I believe in keeping my medical situation private. The response from GeniusRX did not hesitate to mention my personal drug information - clearly mentioning the drug that is prescribed to me. I wonder if this is even legal under HIPAA rules. This is just another reason that I don't trust this service and will not use this company again. NOTE - After my update, they removed the name of my medication - and yet they still didn't include a way to reach out to them - not that I'm interested.....