Attention & feedback to Co-founder Gaurav Singhal
If you are seeing this, I am disappointed with the bad customer experience. There was nobody that response to my google review from Drivelah. Do read part 1 of the story in google review as I am unable to post twice in google and here is part 2 of the story: I received a copy of the billing from Aaron. Despite mentioning that management decided to get cheaper quote from another workshop, to my surprised the new billing is from the same workshop as the first. The charges are inconsistent too. Aaron told me there is some miscommunication from higher ops and that’s it. The invoice differences is that the engine and gearbox mounting charges was removed which is fair in my opinion as I have only used the car for 6hrs. Unfortunately charges to repair became higher, wiper arm and arm cover charges are higher too. I have copies of the invoices with me to show the differences. One was given on 10/2/22 by host and the 2nd was on 24/2/22 by Drivelah. I asked Aaron for an explanation and to my dismay he told me that the higher ops have talked to the repair shop to reduce to price(to remove engine and gearbox charges was the only thing that was done, other repairs instead increase in price) and they decided on the repair as it has took too long for the car to be fixed and was settled out of pocket by Drivelah.. Everything was reviewed by management and I am liable for the charges. He will arrange for a 3 month instalment payment for me which I will pay soon. There was also a wrong advice given as previously I have checked with Aaron for a partial refund as I have book the trip for 2 days and only used the car for 6 hrs and was returned to owner. He told me it could be done. Now, he updated me that he has talked to management and they have decided not to do a partial refund as the trip was interrupted due to car damage. This I feel is really unacceptable. This review is written for future clients of Drivelah. The claims process was very confusing from start to end especially for a new guest like me. Even with a claims resolution specialist attached to you, the message was not precise and no proper guidance was given. It was definitely not assuring if something bad were to happen during your trip.