Very bad experience
Very bad experience. Do not do business with this company. I ordered 2 filters at a cost of approximately $42. I received and unfortunately they were not the right size. That was my fault for ordering the wrong size. I called and spoke with a rep about the process to return them. He or she( can’t remember) said to simply take them to shipping facility of my choice, get a tracking number and send an email to customer service. They would reimburse me for filters and shipping. I checked with UPS who wanted $46 to return, seemed excessive even though the company said they would pay, I thought it was too much. I went to USPS and shipping was only slightly less at $42. I sent a em to customer service and asked if there was a cheaper way to send. A week or so went by and no reply. So I went back to the post office and mailed them. Sent another email to customer service with tracking number and request for refund. Several weeks went by with no refund and no response to my email. On March 4, I called and asked about my refund. I spoke with Savanna, she saw my tracking number and said that I was supposed to call them with a tracking number, not email.She said she would issue a refund for the filters but shipping cost was not going to be reimbursed. I asked for a manager. She said she would have manager call me. Savanna actually was the one who called back, not the manager. Savanna stated that the manager had listened to my initial phone call carefully and states it was very clear that shipping was not going to be reimbursed. Bullish_t!! I know that I was told it would be reimbursed or I would have never spent $42 to return them!!! This company has deceitful practices and poor customer service. All I can do at this point is vent and give a public review. Avoid doing business with them