Great Personnel -- But The Problem Continues
Since the January 2022 snow storm hit Stafford, VA my Ackerman security system has not worked. I have made several phone calls, spoke with several different customer service reps, but none of which could resolve the problem. The reason is because an upgrade to 5G is required and the part is not available. Although everyone I talked with is professional, courteous and responsive to my inquiries, there is no fix. Today a technician visited my residence and meticulously explained the problem. There is no estimated recovery date. The only solution appears to be "select another security service." Ackerman has great personnel but this problem continues.