Very Disappointing, Dishonest Business Practices
While the items look exactly as they do in the pictures and are very cute I've been highly disappointed by this company's business practices. They claim to be a locally sourced business out of California that uses USPS, DHL, or other North American shipping companies and yet my packages have come from China through a Chinese shipping company. My first order was split in two for some reason with one package coming from China, which I thought could have been a computing error. However when my most recent (2nd order) was also shipped from China with the same Chinese carrier I became concerned. When I tried to reach out to find out what was going on and try to get a refund I've been completely ignored when they had been very responsive the day before. I've tried getting in contact with them through email, the chat option on their website, their Facebook page, as well as Facebook instant messenger, where they had responded to me only the day before because I hadn't recieved any shipping updates. It's not the business I thought I was supporting nor the products I thought I was buying as the materials could be of questionable quality and I obviously want to be careful what I put in my body. I also would not have paid as much for mass-market items from China as pieces I thought were being hand crafted. It's been highly disappointing as they have a lot of really cute items, but I can't support a business that isn't honest in their practices or responsive with their customer service. ***Edit*** I have indeed recieved a refund and am satisfied with the resolution. It shouldn't take me publicly shaming a company to get a response. It still doesn't really make sense why my items would come from China when there are other warehouses much closer. However my point about dishonest business practices still stands as their website statements about location abd shipping services are still deceptive.