I do not recommend this company — based on their behavior, it is very likely a scam.
I do not recommend this company — based on their behavior, it is very likely a scam. I ordered a few bottles of wine for a dinner party on October 6. After a week with no update or shipping confirmation, I emailed them asking when I could expect my order, since the dinner party was scheduled for October 16. They failed to provide any clear information, so I decided to cancel my order. Their customer service confirmed the cancellation in writing and stated that the refund would be processed within 5–7 business days. A week later, I received an automated email claiming that my package had been shipped. I immediately contacted them again, but after several phone calls and emails, they kept changing their story — first claiming that they couldn’t stop the shipment, then saying they were unable to issue a refund through PayPal due to a “technical issue.” Later they offered to send me a check by mail, but despite multiple requests, they never provided a photo or tracking details of the check. They continuously come up with new excuses for why they can’t complete my refund request. The package itself hasn’t moved at all — it was supposedly shipped on October 21, yet its tracking still shows it stuck at the origin. I have reported the issue to my bank, which has opened an investigation and temporarily refunded the amount. However, the claim is still open on the bank’s side, suggesting that the company is not cooperating there either. If you value your money and time, do not order anything from this company — they are unreliable and untrustworthy.