Brits beware: track your order on Royal Mail! Check addresses
UK customers beware - whoever is in charge of sending orders out doesn't understand UK addresses and postcodes. I placed an order on the 24th of May, and I got an email saying the order was "delivered" on the 2nd of June. I looked everywhere for my order - no sign of it. I sent them an email, and long story short, they said to wait 5 days - waited 5 days, no sign of my order. I sent a follow-up email to chase, and one of the suggestions was that I open a P.O. Box, which, as us Brits know, P.O Box isn't standard operating procedure here. I did a quick check, and Royal Mail quoted a 7-day wait and £50.40 for a P.O. Box - I wasn't about to go through that for one order! There are probably other options for getting a P.O. Box, but retailers from all over the world manage to get things to my door so paying £50 didn't seem worth it. Initially they said they were going to send me a replacement as a "one-time courtesy" - like I'm out here hoarding stolen bangles. I'd understand this if I was repeat offender, but this was my first time ordering from them. I got the tracking number and checked the Passport Global and Royal Mail website - the item was at the "Southgate Delivery Office" - which is in North London and not in my delivery area at all - clearly something had gone wrong with the address label. After some back-and-forth, they agreed to send me a replacement. I kept my eye on the tracking. And on the Friday 19th of June, the replacement was "delivered" - I checked the tracking and saw, once again, it was at the Southgate Delivery Office, so they had effed up again. I was on a work trip all weekend, but first thing Monday 22nd June (note this is now a month-long saga, we started on the 24th of May), I called Royal Mail spoke to a lovely man, gave him the tracking info and he said he can't tell me where my order was delivered to, but he can tell me the address was wrong and incorrect. But here's the thing: in the order confirmation email, my address is correct, so there's a disconnect in their system that they aren't looking into. Instead, they want the customer to adjust to them. I sent a final email updating them, but they are insisting they sent it to the right address; like, why would Royal Mail customer service lie to me? When I enter my postcode into Royal Mail tracking, it tells me the postcode is incorrect. Anyway, I've accepted that my bangles are not coming to me - which is a shame because I have been after that style for a while! I'll just have to keep looking anywhere else. ETA: I wish I had read reviews; I can see other Brits (GB) having problems with delivery. ETA 2: The feedback here says there was a 3rd attempt to send the package; there were only 2 attempts, so they have mixed me up with someone else.