Thank you for sharing your feedback! We truly hear you, and we're so sorry about losing your tag. We know how much it's meant to you, and that must have been heartbreaking.
The code we offered was genuinely just a small courtesy on our end, since unfortunately our inventory and policies don't allow us to sell individual tags separately or offer reduced pricing on them. We really do value your support and everything you've shared with us about how our pieces have become part of your daily life.
When it comes to sales, we don't have ongoing discounts, but our biggest sales happen during Eid and Black Friday. We also run flash sales from time to time, and those are always announced on our Instagram page, so definitely keep an eye there. We'd love to see you back with us when the time is right.
Thank you for being such a loyal part of the Nominal family 💛
Thank you so much for your kind words and recommendation! We’re so happy to hear our team was able to support you every step of the way with clear communication and care. Your support truly means the world to us 💛
Thank you so much for your kind words! We’re so happy to hear you love the design, quality, and craftsmanship of your piece. Your support truly means the world to us 💛
Thank you so much for your wonderful review! We’re truly honored to hear that you’ve had such a great experience with our customer service and that you love the quality of our jewelry. Your trust and support mean so much to us. Thank you for being part of our community 💛
Thank you so much for your wonderful review! We’re so happy to hear you’ve had a great experience with both our jewelry and customer service. Thank you for your recommendation and support 💛
Thank you so much for your amazing review! We’re so happy to hear your pieces have held up so well with everyday wear and that our team was able to quickly help when you needed us. Your continued support and recommendation truly mean the world to us 💛
Thank you so much for your kind words! We’re so happy to hear you love the quality of your pieces and had such a great experience with our customer service. Your recommendation truly means the world to us 💛
Thank you so much for your incredibly thoughtful review! We’re honored that your first experience with us was such a positive one.
We’re also so glad Nabil was able to quickly resolve the issue with your ring. We’ll be sure to share your kind words with him. Your support and appreciation for our mission truly mean the world to us. We’re so grateful to have you as part of our community 💛
Thank you so much for your kind words and support! We’re so happy to hear you love the quality and meaning behind our pieces, and that our team has been able to help whenever needed. It truly means the world to us that you continue to support and recommend Nominal 💛
Thank you so much for your continued support over the years! We’re truly honored that so many of your pieces are from us. It means so much to hear you love the quality of our jewelry and have had such positive experiences with our customer service. We’re so grateful to have you as part of our community and can’t wait to have you shop with us again 💛
We’re truly sorry for the frustrating experience you had and completely understand your disappointment. We appreciate the time you took to share the details of what happened.
After further investigation, we found that the package was unfortunately not successfully delivered for a third time despite our efforts to resend it. While our standard policy is to offer replacements in cases of delivery issues, we recognized that this situation was highly unusual and, as an exception, offered a full refund for your order.
We understand how frustrating this month-long experience must have been, and we sincerely apologize for the inconvenience. Your feedback has been shared with our shipping team as we continue working to improve the delivery experience for our international customers.
JazakAllahu khair for your kind words! We’re so grateful for your support and duaa. It means so much to us that you love our products, and we pray Allah rewards you with khair and barakah as well 💛
Thank you so much for your incredibly thoughtful review and for your continued support over the years. We’re honored that you’ve trusted us with so many purchases.
We’ll be sure to pass your kind words along to Mohamed. Thank you for recognizing the values we strive to uphold every day. We’re truly grateful for your support and kind wishes 💛
Thank you so much for your kind words! We’re so happy to hear our team was able to help quickly and make the process smooth and straightforward. Your support truly means a lot to us 💛
Thank you so much for your amazing review! We’re thrilled to hear your pieces have held up beautifully with daily wear and that our team has been able to help whenever needed.
It means a lot to us that you appreciate both the quality of our jewelry and the care we put into supporting our customers. Thank you for your continued support 💛
Thank you so much for your kind words and recommendation! We’re so happy to hear you love our products and had a great experience with our customer service. Your support truly means the world to us 💛
Thank you so much for your kind words and support! We’re so happy to hear you love your pieces and have had a great experience with our customer service. Your recommendation means so much to us, and we’re grateful to have you as part of our community 💛
Thank you so much for your kind words and continued support! We’re so happy to hear you’ve enjoyed your pieces over the years and that our team was able to quickly resolve the issue when it came up.
It means a lot to hear you receive so many compliments on your jewelry. We truly appreciate your support and are grateful to have you as part of our community 💛
Thank you so much for your kind words and continued support! We’re honored to be your favorite jewelry brand and are so glad our team could help when your bracelet broke.
It means the world to us that the experience strengthened your trust in our brand. Thank you for your recommendation and for being part of our community 💛
Thank you so much for your wonderful review and support! We’re thrilled to hear you love the quality, value, and mission behind our brand.
We’re also so glad our team could quickly help when your package was lost in transit. We’ll be sure to pass your kind words along to Mohamed. Thank you again for your trust and support 💛