Sent wrong model year part!
I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R.H.Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!