Spotix

Hi Heber — we’re sorry to hear this. We were in frequent communication after delivery and had a replacement ready within five business days, but a chargeback was filed at that time, which paused the process. After the first dispute was resolved in our favor, you re-engaged and requested a return; however, we were unable to proceed without the required information to schedule pickup. A second chargeback was then filed and also resolved in our favor based on the full order and communication history. – Meg | Spotix Customer Solutions

Hey JP, Thank you for the feedback, and we do apologize for the short shipment you received. We did work quickly with our supplier to get those missing parts out to you right away. Unfortunately with freight carriers, if they deem a driveway unfit for their equipment they will require other means of making that delivery. We were unaware of that until after the delivery, and would have been happy to assist in making other arrangements with you. Please let us know if there is anything more we can assist you with, and we hope you are enjoying your new grill! Best, Vince Spotix

Hello Mark, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions

Hello Greg, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions

Hello, Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer. We'd love to work with you again in the future! Best, Spotix Customer Solutions

Hello, Thank you for your review/feedback. We're sorry that your experience wasn't 5-star worthy, as we always strive for that for our customers. Best, Spotix Customer Solutions

Hello Joe, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer! Best, Spotix Customer Solutions

Hello Rose, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions