Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Written by the business, not verified by us.
Is Spotix legit?
Spotix (www.spotix.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used.
I reached out to the company hoping they would stand behind their product, but I was met with delays, excuses, and no real solution—no refund, no exchange, just a frustrating experience from start to finish.
For such an expensive purchase, this level of quality and customer service is completely unacceptable. I regret buying from this company and would warn others to be very cautious.
Reply from Spotix2026-04-15
Hi Heber — we’re sorry to hear this.
We were in frequent communication after delivery and had a replacement ready within five business days, but a chargeback was filed at that time, which paused the process. After the first dispute was resolved in our favor, you re-engaged and requested a return; however, we were unable to proceed without the required information to schedule pickup. A second chargeback was then filed and also resolved in our favor based on the full order and communication history.
– Meg | Spotix Customer Solutions
Worthless stove. Bad sale. Extremely bad Customer service
Meg, Responding to your August, 2024 post.
All I have to say is if there was an option for 0 stars, that's what I would rate ALL of you.
All of you that work there will team and stick with your so called "PROFFESSIONAL REPLY"! Stop fabricating your story. After speaking with several of you, none of your stories match.
Especially where you say we were told locally that we shouldn't buy the stove due to NM codes.
We didn't find about the codes until Abe reached out to another out of state retailer to ask if there was anything we could do to make this stove that we had bought from you work, since none of your team would help us.
Upon speaking with the individual from another state who told us there was nothing that would make this stove work because of NM codes. He continued to say that they were prohibited from selling their stoves to customers in NM due to codes. He also stated that your company should have never sold us the stove. He said "Negligence in their part"and they should have known that."
I then passed that information to your team!
I can go on to reply on all your unprofessionalism and fabricated stories and how you all stick together but I've made my point and its a waste of time.
I just hope that people see what you all are made of and shop elsewhere.
As long as the products you sell don't require customer service you'll get 5 stars.
Your sales team can "sell ice cream to an eskimo" as they say. Sales people will say what it takes to make their sale. Shame on you!!
Debi
Company doesn't stand by their products.. horrible customer service... buyer beware..stay away ..so many other companies out there to give your money too!!
Spoke with a customer service rep who said I needed to speak with another rep who would call me back to resolve a minor problem. Guess what? ... He called me back and resolved the problem. That, is what defines customer service!
I have purchased a new stove! I am stuck with the one I purchased from you all can you give me any idea on what to do with it .I have had three different plumbers look at it I have talked to the manufacturer about it I don't know what to do anymore!! Maybe you can help. Thanks
Your ?Customer Service Vince was very helpful Good Job Vince the rest of my experience SUCKED
Your ?Customer Service Vince was very helpful. I didn't realize you didn't have the grill I ordered in stock!! Hayward didn't ship the base and wheels, propane holder. Then R&L Carriers wouldn't even attempt to drive down Oak River road, because it was gravel.I had to drive 15 miles to meet him at a fast food restuarant, to get my partial order
Reply from Spotix2024-08-12
Hey JP,
Thank you for the feedback, and we do apologize for the short shipment you received. We did work quickly with our supplier to get those missing parts out to you right away. Unfortunately with freight carriers, if they deem a driveway unfit for their equipment they will require other means of making that delivery. We were unaware of that until after the delivery, and would have been happy to assist in making other arrangements with you. Please let us know if there is anything more we can assist you with, and we hope you are enjoying your new grill!
Best,
Vince
Spotix
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Hello Greg,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
We had tried to order this smoker from another site. They took our money and held it for SIX MONTHS with no communication. We kept calling or emailing and asking when it would ship and were told "2-3 days" or "12-15" days. Finally, they said they no longer carried it and sent the money back. We ordered from Spotix and had a completely opposite experience. It did not originally ship in the timeframe that was shown when we ordered. However, as soon as I emailed in to ask about status, I got an immediate response. My CSR continued contacting the manufacturer daily until we got an answer. It arrived 8 days after the original ship date, but in plenty of time for the event we are holding. I am really pleased with the customer service and the product. Highly recommend!
Reply from Spotix2024-07-22
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer. We'd love to work with you again in the future!
Best,
Spotix Customer Solutions
Almost 5 stars. CS was good but missed the mark in a couple places. I asked if product was in stock and told yes there were 2. Ordered immediately but no shipment for 12 days. Spotix let me know the grill was on its way a day after I received it. I would have purchased a gas line hose for the grill had I been informed it didn't come with one. Had to wait another three days to get one from somewhere. I ordered just one accessory when i placed my order with the CS person, but I needed 5 to complete the set. CS just didn't have the product knowledge to make my experience great when ordering a very expensive grill.
Reply from Spotix2024-07-19
Hello,
Thank you for your review/feedback. We're sorry that your experience wasn't 5-star worthy, as we always strive for that for our customers.
Best,
Spotix Customer Solutions
Hello Joe,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Spotix Customer Solutions
I called and ordered over the phone. The sales person was knowledgeable and made the order process simple. The order was shipped and delivered on a timely basis. The delivery person was very professional.
Reply from Spotix2024-05-24
Hello Rose,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
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