Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Written by the business, not verified by us.Spotix (www.spotix.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
I had lost or misplaced a delivery of hardware for a fire bowl. Spotix was very helpful and accommodating in arranging a new order. The staff is very easy to work with. -- Steven Pokorny
Hello Steven, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Quick and easy. Wish I could have changed order/cancelled online.
Hello, Thank you for your review/feedback. Your order shipped out to you the same day you placed it. Changes to orders can be made before shipping via email or phone with us. Please let us know if we can be of assistance to you in the future. Best, Spotix Customer Solutions
Excellent customer service support when I called in. The products arrived in a timely manner.
Hello Christie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Would not do this review prior to receipt of my order which was promptly dispatched and is now in place on our GREAT Napoleon Prestige Barbbie.
Hello, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Perfect!! 🥳
Hello Kim, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!
Hello Sonia, Thank you for your review. We're so happy to hear that you're pleased with our service and that we had what you were looking for. Thank you for being our customer! Best, Spotix Customer Solutions
Hello Normand, Thank you for your review. We're so happy to hear that you're pleased with our service and your purchase, and we thank you for being our customer! Best, Spotix Customer Solutions
Great selection of items. Fast shipping. Easy to use checkout.
Hello David, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Easy to use. Ordering was fast and easy. Had what I needed. Great to deal with.
Hello Fred, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Very prompt and knowledgeable customer service
Hello Jim, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Hey Randy, Thank you for the feedback and we will pass that along to Napoleon as well. We received your photos and got them over to our team that handles damaged in transit item. Best, Vince KickAssGrills
Very knowledgeable. Very easy, friendly, quick to order parts.
Hello Scott, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Hello John, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Easy website to order from. Good specific technical information was provided for easy selection.
Hello Andrew, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Hello Anne, Thank you for your review. We're so happy to hear that you're pleased with our service. We'd love to work with you in the future, and we thank you for being our future customer! Best, Spotix Customer Solutions
Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.
Hello Travis, Thank you for your review. We're so happy to hear that you're pleased with our service (we're sorry for the delay from the manufacturer, too), and we thank you for being our customer! Best, Spotix Customer Solutions
Hello Tod, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Lucas follows up very well and in a timely manner.
Hello Stephan, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas!), and we thank you for being our customer! Best, Spotix Customer Solutions
Excellent experience! The site was easy to navigate and the selections were plentiful. I quickly found exactly what I was looking for.
Hello Joshua, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
You are the last of the great American company,willing to go above and beyond
Hello Glen, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
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