Fire Pits Direct (www.firepitsdirect.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 58% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
I love the look of it but.. not great customer service!
The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around. I was having trouble with lighting the pilot light and starter.. after emailing and sending pics of the chips they gave me a repair kit!!!
Not what I was looking for.. after a major purchase for us.. a fireplace that I just Recieved ! Then they told me to follow up with the pilot light company .. they weren’t familiar with that equipment! Not a great experience!
L
Lisa · 1 review · Verified · Experienced 2025-01-20 ·
★★★★★
Not worth the money
Fire pit cover has rusted out around the handle and the cover itself has warped. We purchased in May if 2024. So it even a year old.
Send a Picture and they can help your diy project!
Justin was a great help! Sent pictures of my diy project and he sent me what he recommended which just helped confirm what I needed. Quick response and great help.
Buying from Firepits Direct was a great overall experience. We ordered a Prism Hardscapes 48” concrete fire pit that arrived a few weeks earlier than estimated. The freight tracking via XPO allowed us to monitor the shipment and delivery was seamless. We highly recommend!
I spoke to Matt. He saved me from making a costly mistake, as I almost under sized my gas supply line. After I got that straightened out, Mat helped me navigate through the ordering process, got me exactly what I needed and my product showed up the next day. Fantastic service!
Chris Bailey has horrible service not responding, when we want more items
Reply from Fire Pits Direct2024-08-12
Good morning Chris,
Thank you for the feedback. I do not see any email messages or voicemails received by the number on your order. Please give us a call at 319-320-4135 and speak to one of our product specialists, we will be happy to assist.
Best,
Vince
FirepitsDirect
R
Robert · 5 reviews · Verified · Experienced 2024-08-01 ·
★★★★★
GOOD SELECTION AND QUICK DELIEVRY
Reply from Fire Pits Direct2024-08-12
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service and selection, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Product was top notch. Had an issue and it was resolved immediately!!! Will definitely look here first next time I am ordering anything!!!
Reply from Fire Pits Direct2024-08-05
Hello Patrick,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
D
Don · 2 reviews · Experienced 2024-07-23 ·
★★★★★
Warming Trends burner
I bought a Warming Trends burner from Fire Pits Direct Canada for my existing fire pit (the old burner was shot) but when i installed the burner it was producing excessive soot. I reached out to Fire Pits Direct and Warming Trends and they sent me "custom" replacement jets that solved the problem. I would highly recommend Fire Pits Direct and Warming Trends.
I had a problem and it was resolved.
Great looking copper dome.
Reply from Fire Pits Direct2024-07-22
Hello Cheryl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we appreciate your understanding. Thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
got exactly what I needed in the kit. The fire pit works great
Reply from Fire Pits Direct2024-07-22
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Feel free to share photos of your finished project with us on Instagram and Facebook or email them to [email protected]. We love seeing how they turn out.
Best,
Firepits Direct/Spotix Customer Solutions
I ordered a part for our fire pit that I could only find at Fire Pits Direct. It was reasonably priced and arrived in a short amount of time.
Reply from Fire Pits Direct2024-07-19
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and that we had just what you needed. We thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Hello Rolf,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Hello,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
J
John · 1 review · Verified · Experienced 2024-07-02 ·
★★★★★
I called and had a question about the…
I called and had a question about the size of the gas line on a burner. Answered the phone and answered my question within a minute. Great service and product knowledge!
Reply from Fire Pits Direct2024-07-05
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
