URBANfusion is the best place to shop for Pandora jewelry online! For the most beautiful designer jewelry with the best customer service, shop with us today!
Is URBANfusion legit?
URBANfusion (urbanfusion.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 57% of negative reviews. Last updated 2026-08-12.
This meal made me sick all evening since I had lunch
This place looks great and the hospitality is decent, but the food isn't. I have visited this place about four times to try variations of their noodle meals, but it's always a hit or miss, I even got sick the last time i visited. They gave me soggy vegetables that were spongy instead of fresh. The noodles were also stale and I struggled to eat the meal.
My stomach has been sick all day since I ate lunch at this restaurant. It made me throw up and I have been drinking cups of ginger tea to try and recover. Now I regret leaving a tip like i do every restaurant I visit (It's a bad habit).
Please be careful when you order here.
Purchased a Pandora bracelet with a charm. The bracelet is much thinner and the class did not shut completely. Was told I would have to bring it back and they would replace it. I will go to Pandora in the future directly
Worst company ever for customer service. Ordered a $100 Pandora ring and they sent the wrong size. I wasted my money. They do not answer emails or phone messages. Tried for a week even tried to call owner. Do not order from this company if you think you may need an exchange or return.
I was happy with the price of my item but it has been several days and I still have not received it yet. I have a tracking number but every time I try to track it I get a response that it has no information or it’s the wrong number. I’m hoping it will arrive soon
Ordered my Pandora Rose ring on a very late Saturday evening, conformation emailed was sent immediately. Got my tracking info emailed early Monday morning and received my package on that Wednesday afternoon. Fast & Excellent service!!
Customer service is horrible. 2 day delivery didn’t show up on time. Voicemails and emails were never returned. Delivery was finally made - late - but still never heard anything personally from the company. Don’t bother. For a small business, they don’t seem concerned.
Ordered a charm as a gift on June 8th and it is now June 19th...and it says the order is STILL being "fulfilled." Have tried calling and e-mailing and no one has answered. I need a refund because you better believe I was CHARGED immediately...funny how fast THAT process was huh?
Horrible customer service! I received a charm smaller then what it said on the website and I called and no one has gotten back to me! I WANT MY MONEY BACK!
Ordered 5/30/19 - to date 6/13/19 - have not received item yet. Card was charged at time of purchase. Will never order from Urbanfusion again. Thank you.
you do not provide good tracking information makes it too hard to login you should have tracking available right there on the email I still have no idea where my packages are when it's going to arrive and I sent an email to your customer service and nobody responded
I love what I ordered from Urban Fusion! Delivery was quick! The only thing that bothered me was I received no updates from USPS until it was delivered but that was their problem, not Urban Fusion! I'm sure I'll be ordering again!
Mary
I order 3 charms and only received 1 I sent an email and got no response I want my charms or my money back I will never order with this company again
Reply from URBANfusion2019-06-03
Hello Levette, We are currently working on having this issue resolved and seeing what the glitch was to ensure this does not happen again. We have emailed you directly. We sincerely apologize for any inconvenience this may have caused. Best, The UF Team
Received an email that item wasn’t in stock and order was cancelled despite item still being available online for purchase. Sent an email asking about why the item was still available online and never received a reply back.
Reply from URBANfusion2019-06-03
Hello Reina, We are currently working on having this issue resolved and seeing what the glitch was to ensure this does not happen again. In the meantime please feel free to contact us at: 1-484-998-0468. We sincerely apologize for any inconvenience this may have caused. Best, The UF Team
Soufeel 
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