Amazing communication and easy to work…
Amazing communication and easy to work with. Love their products and have been a repeat customer since day one. Thank you Avery for the promptness!
About JAXXON
Data updated- Website
- jaxxon.com
- Category
- Shopping & Fashion
- Location
- United States · Los Angeles
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 97% (37/38)
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Is JAXXON legit?
JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
What people say
Customer service was quick to connect…
Customer service was quick to connect and work to resolve my issues. 100!
Avery was amazing
Avery was amazing. I was answered promptly and was given great help with my issue. They were understanding to my frustration and work quickly to help me. A+ customer service.
Stacey was so kind and helpful!
Stacey was so kind and helpful with a super prompt and thorough solution to the order mistake I made. Thank you so much Stacey for making my experience with Jaxxon an absolute pleasure.🙏🏼😊
Received an empty package and have been…
Received an empty package and have been waiting two weeks for someone to contact me, literally.
I just got my JAXXON 26-inch 5 mm…
I just got my JAXXON 26-inch 5 mm Franco chain. Great look, very stylish. I don't think I could have expected anything more. An awesome chain at a great price. If you're looking for a great chain at an affordable price, check out JAXXON.
Reply from JAXXON2026-08-05
Thank you so much for your amazing review! We're thrilled to hear you're loving your 26-inch 5mm Franco Chain and that it exceeded your expectations. Your kind words and recommendation mean a lot to us. Thank you for choosing JAXXON—we hope you enjoy your new chain for years to come!
Amazing jewelry and amazing customer…
Amazing jewelry and amazing customer service. Very quick and helpful.
Reply from JAXXON2026-08-03
Thank you so much for your wonderful review! We're thrilled to hear that you're loving your jewelry and had a great experience with our customer service. Your kind words mean a lot to our team. We truly appreciate your support and look forward to serving you again soon! ✨
No issues with products
No issues with products. My bracelets didn't fit but Reign was very nice and got a return and exchange done without any headache.
Reply from JAXXON2026-08-02
Thank you for your wonderful review! We're glad to hear you're happy with our products and that Reign made your exchange process quick and hassle-free. We'll be sure to share your kind words with her. Thank you for choosing JAXXON—we truly appreciate your support!
Stacey had great customer service
Reply from JAXXON2026-08-02
Thank you for your kind review! We're so glad to hear Stacey provided you with great customer service. We'll be sure to share your kind words with her. Thank you for choosing JAXXON—we truly appreciate your support!
Customer service was extremly helpful…
Customer service was extremly helpful and professional.
Reply from JAXXON2026-08-03
Thank you so much for your kind review! We're delighted to hear that you found our customer service helpful and professional. Your feedback means a lot to our team, and we truly appreciate your support. We look forward to serving you again in the future! ✨
You stand behind your product.
Reply from JAXXON2026-08-02
Thank you for your kind words! We're proud to stand behind our products and are delighted to hear that your experience reflected that commitment. Thank you for choosing JAXXON—we truly appreciate your support!
Buying jewelry online is not easy…
Buying jewelry online is not an easy thing to do. You're not sure if you're going to get the quality that you think you're going to get. However,Jaxxon delivered! Picked out two pieces for myself and three piece pieces for my wife. She loved each and everyone of them! Well-made and stunning to look at!
Reply from JAXXON2026-08-02
Thank you so much for your wonderful review! We're thrilled to hear that JAXXON exceeded your expectations and that both you and your wife are loving your new jewelry. It means a lot to us that you trusted us for such special pieces. We hope you both enjoy wearing them for years to come. Thank you for choosing JAXXON!
I am not happy because I didn't place…
I am not happy because I didn't place this order. And I've been reaching out to your company and because the order had a customized order. I'm not able to receive my refund or send you your item back which I did not order. So i'm very, very unhappy with how your customer service is handling.And then they just wanted to just send me twenty five dollars like that's going to help.Solve my problem.
Reply from JAXXON2026-08-01
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating this situation has been. We sincerely apologize that your concerns have not been resolved to your satisfaction. This is not the experience we want for our customers. One of our Customer Service representatives will be reaching out to review your case thoroughly and work toward a resolution.
Absolutely love these
Absolutely love these! I bought the Cuban necklace and bracelet with hugging earrings all in 14 karat gold looks amazing.. 😍 my friends will be so jealous
Reply from JAXXON2026-08-01
Thank you so much for your wonderful review! We're thrilled to hear you're loving your 14k Gold Cuban necklace, bracelet, and huggie earrings. It means a lot to us that you're happy with your purchase, and we hope you enjoy wearing them for years to come. Thank you for choosing JAXXON!
I was pleasantly surprised at your…
I was pleasantly surprised at your customer service, and how easy/fast your agent resolved/informed me of my options. BUT, after I explained why I sent the Black Onyx Pendant, you chose not to send it back. Thank you for the credit. I just wanted the metals to look the same. I am still not understanding why it could not be sent back so I could transact it at a later date. SFC David White(Army Retired) 614-805-8157
Reply from JAXXON2026-08-01
Thank you for your thoughtful feedback. We're glad to hear you had a positive experience with our customer service team and that your agent was able to assist you promptly. We're sorry to hear, however, that the resolution regarding your Black Onyx Pendant wasn't what you had hoped for. We understand your concern and appreciate you sharing your perspective. One of our Customer Service representatives will be reaching out to review your case and discuss your concerns further.
Fedex lost my shipment
Fedex lost my shipment. I emailed Cardi at JAXXON. She filed the fedex claim on my behalf and went ahead and resent out my order. I am very happy with the level of customer service I received. Thanks to Cardi and the team at JAXXON.
Reply from JAXXON2026-07-29
Thank you for your kind review! We're sorry your original shipment was lost, but we're so glad Cardi was able to assist by filing the claim and getting your replacement order on its way. We'll be sure to share your kind words with Cardi and the rest of the team. Thank you for choosing JAXXON!
I regret to write this review
I regret to write this review, but I feel compelled to warn others about the fraudulent practices of JAXXON. I purchased my wedding band from JAXXON (4mm Beveled 14k Gold) and received it loose and damaged in the packaging. The ring had a noticeable blemish on its side, which was unacceptable for such an expensive item. I immediately initiated an email correspondence with their customer support team to request a return and a replacement ring. Initially, the process appeared professional. However, after 25 emails and three weeks of stress, I have encountered four different customer support agents (Reign, Courtney, Liv, and their JAXXON Team) who have all provided me with workarounds. Despite these efforts, they have refused to issue me a return shipping label. If a ring arrives with a manufactured defect, it should be promptly returned for free. I have been subjected to the stress of attempting to return my wedding ring before my wedding date, and it appears that JAXXON is engaged in fraudulent practices. They send customers a damaged piece of jewelry and hope that the customer will not notice it immediately, allowing them to claim that the customer damaged the ring when attempting to wear it. This review serves as a significant warning to potential customers. I strongly advise against purchasing from this company. You may receive a damaged piece of jewelry, as I did, and they will refuse to return it.
Reply from JAXXON2026-07-29
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must be, especially with your wedding approaching. Could you please provide your order number or the email address used for your purchase so we can locate your order and review your case? One of our Customer Service representatives will be reaching out to assist you and work toward a resolution.
Isla was great at solving my problem
Reply from JAXXON2026-07-28
Thank you for your kind review! We're so glad to hear that Isla was able to solve your problem and provide a great experience. We'll be sure to share your feedback with her—it will mean a lot. Thank you for choosing JAXXON!
Horrible customer service
Horrible customer service, refused to give me a refund when I never received my package.
Reply from JAXXON2026-07-28
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been not to receive your package. This is not the experience we want for our customers. One of our Customer Service representatives will be reaching out to review your case and work toward a resolution.
The service awesome Sofia
The service. . Sofia just had all the answers. It was like she knew My questions. To thank you So thanks SOFIA. For your gentle answers and with a smile Allways . Give that girl a bonus or a raise .. thank you Thomas Pihl Larsen.
Reply from JAXXON2026-07-28
Thank you so much for your wonderful review, Thomas! We're thrilled to hear that Sofia provided such exceptional service and was able to answer all of your questions with kindness and care. We'll be sure to share your thoughtful feedback with her—it will mean a great deal. Thank you for choosing JAXXON, and we truly appreciate your support!