JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Thank you for your feedback! We’re so glad to hear that Bree provided a great experience—we’ll be sure to pass along your kind words to her. We truly appreciate your support and look forward to assisting you again soon!
5 star review to BREE. Replaced my damaged chain no hesitation made a quick and easy return.
Thank you so much for the 5-star review! We’re thrilled to hear that Bree took great care of you and made the replacement process quick and easy. That’s exactly the kind of service we strive for. We’ll be sure to share your kind words with her—she’ll truly appreciate it! Thanks again for your support!
Skye was very responsive with replying to my emails and made the process very seamless
Thank you for your kind feedback! We’re so glad to hear that Skye was responsive and made the process seamless for you—that’s exactly the experience we strive to provide. We’ll be sure to share your kind words with her. We truly appreciate your support and look forward to assisting you again soon!
The question were answered and the following instructions were clearly given. It would even more awesome if my order can be exchanged.
Thank you for your feedback! We’re so glad to hear that Bree was able to answer your questions clearly and provide helpful guidance—that’s exactly the experience we aim to deliver. We understand your interest in an exchange and would be happy to assist with that! Please keep an eye on your inbox, as one of our team members will be reaching out shortly to help you with the next steps.
Cardi was wonderful and quickly helped me get my discount and change the chain size in a minute. Thank you Cardi
Thank you for your kind words! We’re so glad to hear that Cardi was able to assist you quickly with your discount and chain size change—that’s exactly the level of service we strive for. We’ll be sure to pass along your appreciation to her. Thanks again for your support, and we hope you love your new piece!
I bought a really nice tennis necklace and bracelet set from Jaxxon as a gift. The bracelet ended up being a little too small so I worked with my customer service Rep. Avery to resolve the issue. He was extremely helpful with getting my return processed in a quick and timely manner even when the site was having some technical issues. I'm happy that he is the Rep. that helped me out and my wife will have the replacement in time for her birthday.
Thank you so much for your kind review! We’re thrilled to hear that you loved the tennis necklace and bracelet set—it makes for such a special gift. We’re especially glad Avery was able to assist you promptly, even with the technical issues, and ensure everything was handled smoothly. We’ll be sure to pass along your kind words to him! It means a lot to know your wife will receive her replacement in time for her birthday—that’s what we love to hear. Thank you again for your support!
Thank you so much for your kind words! We’re thrilled to hear that Bree provided such an amazing experience. We’ll be sure to share your feedback with him—he’ll truly appreciate it. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Bree was super helpful with updating my exchange to a return. She was quick to respond and friendly!
Thank you so much for your kind words! We’re thrilled to hear that Bree was able to assist you quickly and make the process smooth and easy. We’ll be sure to share your feedback with her—she’ll truly appreciate it! Thank you again for your support!
Thank you for the excellent review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again soon!
The return process was a little frustrating at first, but once I got Bree to assist - the process was approved very quickly.
Thank you so much for your feedback! We’re sorry to hear the return process was a bit frustrating at first, but we’re glad Bree was able to step in and assist you quickly. We’ll be sure to share your kind words with him. We truly appreciate your patience and your support!
The people who work over there they really tried to help us I wanna say thank you to Bree. He’s very very nice very helpful and appreciate.
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you and that Bree made such a positive impression. He’ll be happy to know his helpful and friendly support was appreciated. We truly value your feedback and are always here if you need anything further!
Bree was very helpful and patient with me
Thank you so much for your kind words! We're delighted to hear that Bree was very helpful and patient in assisting you. We'll be sure to pass along your appreciation to her—she’ll be thrilled to know she made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Absolutely the worst experience I have ever had with any retailer I have ever dealt with. The chains I received were too small. I returned the chains for a refund and still have not received my money. The customer service is garbage and no one can ever give an answer. It’s always “I will send a request to our wear house”. They keep telling me that the package has not yet been inspected! The chains were never removed from the boxes and sent back in the same package it was delivered in. This company has got to start taking accountability for their wrong doings. They don’t care about their customers and will jig do anything to make things right. No return calls and now no answers knowing I’m pissed off. It’s like they have flagged my number! Worst experience ever!!! Disrespectful company!!!
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
This experience has been terrible. I needed help, as the address was incorrect in the order. It pulled a different address from my profile - after getting through the bot on the customer service chat feature, a live person came through, said one sentence, and didn't say another word. I'm so frustrated and disappointed that I purchased from this company. Never again.
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been—especially when you were trying to correct an address issue. That’s certainly not the level of service we aim to provide. We sincerely apologize for the lack of support you received through chat, and we’ll be sure to share this with our team to prevent this from happening again. We’d really like the opportunity to make this right. Please provide your order details, and one of our customer service representatives will reach out to assist you. Thank you for bringing this to our attention.
Great customer service! Took a some time to get in touch with an actual person and figure out the order, but they made it right in the end!! The chain is amazing and my husband loves it.
Thank you so much for your honest feedback—we truly appreciate it! We’re glad we were able to make things right and that your husband is loving the chain—that means a lot to us. We also appreciate your patience while getting connected with our team, and we’ll be sure to share your feedback as we continue improving our support experience. Thanks again for your support!
At the beginning, I was somewhat upset by the negative response I received. However, after Angel@Jaxxon reached out to explain that it was an AI-generated answer and personally took care of the issue, I am extremely satisfied with the outcome.
Thank you so much for your honest and thoughtful feedback! We truly appreciate you giving us the opportunity to make things right. We’re sorry for the initial frustration, but we’re very glad Angel stepped in to personally assist and turn your experience around—she’ll be happy to hear your kind words. 😊 Your satisfaction means a lot to us, and we’re grateful for your understanding and support. We look forward to serving you again in the future!
Easily the worst experience! I received my wedding ring… let me say that again my WEDDING Ring and it was the wrong size. I called customer support and they took zero responsibility and charged me a return fee. I then requested could I get shipped the ring I actually need … they said “go online and buy it again” the price was $50 difference. I called again and the said we could give you a $25 gift card. Basically I’m losing money on this mistake. Embarrassed to wear a ring from a company who doesn’t care about people. Keep that gift card and shove it!
We’re truly sorry to hear about your experience—especially with something as important as your wedding ring. We completely understand how frustrating and disappointing this must have been, and this is not the experience we want for any of our customers. We sincerely apologize for the inconvenience regarding the sizing, return fee, and pricing difference you encountered. Your feedback is extremely important to us, and we will be sharing it with our team to review how we can improve both our policies and overall customer experience. If you could please provide your order details, one of our customer service representatives will reach out to you directly to assist further.
I ordered a chain with a discount code and they randomly canceled my order asking for a picture of my ID and bank information And if this issue isn't resolved ASAP I will be filling a formal complaint with the BBB because this practice seems shady
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
The company repaired my boyfriend’s bracelet quickly, and their customer service via email was excellent! Thank you to Liv who went above and beyond for me! I truly appreciated the prompt and helpful communication and the great experience!
Thank you so much for your kind words! We’re thrilled to hear that your boyfriend’s bracelet was replaced quickly and that you had a great experience with our email support. Providing prompt and helpful service is always our goal, so this truly means a lot to us. We appreciate your support!
Liv was awesome and helped me correct my mistake quickly and efficiently!
Thank you for sharing your experience! We’re so glad to hear that Liv was able to assist you quickly and efficiently. We’ll be sure to pass along your kind words—she’ll really appreciate it!
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