JAXXON

Youth Crucifix Pendant

I ordered the silver youth Crucifix Pendant for my 10 year old grandson for his 1st holy communion. It was delivered really fast. I was very impressed with the quality of the Crucifix and the chain. My grandson loved it and couldn't wait to put it on. It looks great on him, good quality, and looks like it will last a long time. I would definitely order from jaxxon again.

Refund Withheld After Full Return

I've been having a very frustrating experience with JAXXON and would not recommend purchasing from them. I returned a Tennis Set Square Cut (Silver, 20", 8.5") in full, both the chain and bracelet, in the original packaging. The return was delivered to JAXXON on March 30, and they confirmed receipt. However, after their stated 10–15 business day processing window passed, I had to follow up myself just to ask about my refund. Only then did they claim that they “only received the bracelet,” which I have been strongly disputing to date. I do not have the chain because it was returned with the set. I also have USPS documentation showing the package scan weight, which clearly does not align with the weight of a bracelet alone based on JAXXON’s own product descriptions. What’s most concerning: * No issue was raised during their processing timeline * The problem was only mentioned after I followed up weeks later * There has been no resolution or refund issued almost a month later * Communication has been slow, and I’ve had to repeatedly chase updates I’ve since seen similar complaints from other customers describing this exact situation, which raises concerns about how returns are handled at JAXXON. This was my first purchase and return with JAXXON, and it will be my last purchase with them. I’ve returned items to other online retailers before without issue; this has been by far the worst experience. At this point, I’ve had to escalate the matter through my financial institution and am currently filing formal complaints elsewhere due to the lack of resolution. Buyers should proceed with caution.

Terrible customer care!

Jaxxon is 100% bad business. Can't get no one on the line to talk to and it's impossible to handle disputes. I ordered a chain that didn't fit and just cause I accepted their free engraving on the lock part, they wouldn't take the return or exchange when they could have met me half way and just charge me for the lock, but they are crooks and want me to purchase a new chain like it's pure silver or something. Garbage company, bad customer service.

I recently purchased a ring from JAXXON…

I recently purchased a ring from JAXXON and unfortunately had a frustrating experience with the return process. The ring I received was the wrong size, so I sent it back the very next day. I was told the inspection process could take up to 10 business days, which I understood. However, after that period passed, I had to follow up myself, and it took a few more days before I was finally told I could proceed with an exchange. By that point, the ring I originally ordered was out of stock. My only options were to either wait indefinitely for a restock or request a refund. To make matters worse, I was required to pay a $10 fee just to receive that refund. To their credit, communication throughout the process was polite and responsive. However, the resolution itself felt lacking. Given that I returned the item immediately and the delay was on their end, I expected a more customer friendly solution. Overall, while the product selection is appealing and customer service is responsive, the return and exchange process left me disappointed.

Amazing customer service.

I ordered my jewelry in the beginning…

I ordered my jewelry in the beginning of December 2025 as a gift. I exchanged it for a smaller size in the begging of January. They had it delivered to my door and it was stolen. Waited almost two months for a claim that I was told would take 10 days max. Finally delivered with signature in March. Wrong jewelry so I again had to send it back here it is the middle of April and I still don’t have the jewelry I bought as a Christmas present. They’ve now been paid twice and who knows if it was the right jewelry that was sent the time before last. So they’ve made out in this purchase. Are we ever going to get the one thing my partner ask for at Christmas, this is poor business. They offered me a 25 dollar gift card I told them that they could keep it because I’m definitely not buying products from them again. Beware if you need an exchange this has been highly disappointing hopefully the jewelry isn’t as bad as their business practices.

Friendly with return/exchange

My customer experience was very nice

My customer experience was very nice. I ordered a Cuban link and a bracelet. The bracelet was too small and the customer service agent, Lucy, was very professional and guided me through the return process very politely and smoothly. I will shop with them again.

Ordered two different pieces

Ordered two different pieces. Both were too small. Called jaxxon and it was taken care of immediately.

Great product love the look and quality!

Bree was so helpful

Bree was so helpful! I had an issue with a chain I bought and Bree was able to resolve the issue promptly.

Exchange process was a disaster

Exchange process was a disaster. I finally received my item 2 months after initial order. My package bounced around in the mail for weeks before finally being returned to sender. Better hope you like the product you ordered; otherwise this company will cause you a huge headache!

Excellent product and customer service!

I bought 2, 8mm 20" 14k gold Cuban chains and absolutely love the product but realized 2 of the same chain is too bold of a look for me. Liv from Jaxxon customer service was excellent; she was friendly, detailed and thorough and told me exactly how to go about exchanging one of the chains for another piece I would really like. Great experience, 5/5!

Jaxxon went above and beyond to fix…

Jaxxon went above and beyond to fix some challenges I had with a necklace and bracelet. I commend them not only for their quality products but excellent customer service. A special shout out to Liv for the wonderful service and constant communication throughout the process. I run and operate a mfg./retail business and appreciate companies that fully support the client while backing their product. Great job to the team at Jaxxon Regards, Randy

2214199 this order number and

I don't get my item they cheating me just i got only the jewelry cover I don't understand why people do like so bad really bad actually I waiting for my gift but I don't know i thing I am done mistake I need to clearly verify about where I buy from the results is I loose my money

Sofia was really cool

Sofia was really cool, give her a raise!!- Lani

Returned item

I was VERY happy you honored my exchange in spite of going against your standard return policy!!! I'm so excited and can't wait to receive the set. Sofia was AMAZING assisting on the return!!! She always responded quickly and it is greatly appreciated.

Excellent customer service and speedy…

Excellent customer service and speedy delivery

Cardi was an absolute pleasure to have…

Cardi was an absolute pleasure to have handle my issues. Very professional and helpful every step of the way. Thank you!

Bracelet exchange

I had ordered a bracelet and I realized once the order arrived, I realized it was a bit too small. I returned it to see if I could even exchange it for a bigger size. The customer service representatives Angel, helped me a great deal with the exchange process. He kept me up-to-date with things and even emailed me again once the product was mailed to me to confirm that I had received my product. I appreciate everything the company has done to help me with this experience.