JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
My experience was great. Lucy was very attentive to my concerns. She’s extremely professional and has excellent customer service. Thank you Lucy for all your support.
Thank you for sharing your wonderful experience! We're delighted to hear that Lucy provided attentive, professional, and exceptional customer service. She’ll be thrilled to receive your kind words. We truly appreciate your support—thank you for choosing JAXXON! ✨
I got a quickly response to my issue and was resolved within the day. Emailing this company was very easy and they are very professional. Would defined recommend this brand.
Thank you for your wonderful review! We're thrilled to hear that your issue was resolved quickly and that you found our team professional and easy to work with. Your recommendation means a lot to us. Thank you for choosing JAXXON! ✨
Great product and great customer service!
Thank you for your wonderful feedback! We're thrilled to hear that you love both our products and customer service. Your support means the world to us—thank you for choosing JAXXON! ✨
I’ve had bad experiences in the past but this time working with Lucy in customer service my experience was great
Thank you for giving us another chance! We’re so glad to hear that Lucy was able to turn your experience around and make the return process a positive one. Your feedback means a lot to us, and we truly appreciate your support. If there’s ever anything else we can help with, we’re always here!
The necklace is beautiful. Also good quality, very good presentation. I pay for 3 days shipping and never came. After communicating to The customer service they send me another one and that one came on time. I’m glad they resolved the problem. So 5 stars for the product and 5 stars for customer service.
Thank you for your wonderful feedback! We're thrilled to hear that you love the necklace and appreciate its quality and presentation. We sincerely apologize for the initial shipping delay, but we're glad our customer service team was able to resolve the issue promptly. Your support means the world to us—thank you for the 5-star review! ✨
Lucy & Bree made my customer service experience a breeze & they were extremely knowledgeable, helpful & professional! Kudos to them! Thanks again for making this pain free yall !!
Thank you for your wonderful feedback! We're thrilled to hear that Lucy and Bree provided such an exceptional customer service experience. We'll be sure to pass along your kind words to them. We truly appreciate your support! ✨
I had an issue with my son's chain and called and Avery handled it all! The Jaxxon team went above and beyond. You all have gained a customer for life!
Thank you so much for your kind words! We’re thrilled to hear that Avery was able to take great care of you and resolve the issue with your son’s chain. Delivering exceptional service is always our goal, and it truly means a lot to know we’ve earned your trust and loyalty. We appreciate your support and look forward to serving you again in the future!
Great customer service! Luna helped me out a ton!! Much appreciated, Luna 🙏🏽
Thank you so much for your kind words! We’re thrilled to hear you had a great experience—Luna will be so happy to know she was able to help. We truly appreciate your support!
Bree was very helpful and getting my sons chain exchanged.
Thank you for your kind feedback! We're delighted to hear that Bree was so helpful in getting your son's chain exchanged. We'll be sure to share your appreciation with her. We truly appreciate your support! ✨
Luna replied super fast and did everything I needed! Very easy and fast experience
Thank you for your wonderful feedback! We're thrilled to hear that Luna assisted you quickly and made the process smooth and easy. We'll be sure to pass along your kind words. We truly appreciate your support! ✨
Customer service 10/10, shoutout to Cardi. She is the best!
Thank you for your fantastic feedback! We're thrilled to hear that you had a 10/10 experience. Shoutout to Cardi—we’ll be sure to share your kind words with her. We truly appreciate your support! ✨
Took a looooooong time but it was resolved.
Thank you for your patience and understanding! We sincerely apologize for the delay but are glad we were able to resolve the issue. We truly appreciate your support and the opportunity to make things right. ✨
I reached out to Jaxxon via email to get help with the issue but no one answered me for two days so that's when I reached out using the chat feature. My customer service rep BREE did an amazing job! She listened to what I needed and was a me to help me without any issue. Smooth process and easy. She truly saved me as a customer and I will be purchasing from jaxxon again. Thanks Bree!
Thank you so much for sharing your experience and for giving us the opportunity to assist you. We sincerely apologize for the delay in our email response, that’s not the experience we aim to provide. We’re glad you were able to connect with us via chat, and we’re especially happy to hear that Bree was able to support you and turn things around. We’ll be sure to pass along your kind words to her. We truly appreciate your patience and support, and we’re grateful to have you as part of the JAXXON community. We look forward to serving you again in the future!
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to share your feedback with Angel. We truly appreciate your support and look forward to serving you again!
I ordered at chain for my son as a graduation gift and when it got here it was bracelet. Instead of making this right I had to go return it now it’s a waiting game for what I really ordered. Sucks.
Hi, thank you for bringing this to our attention, and we sincerely apologize for the mix-up with your order, especially since it was meant to be a meaningful graduation gift. We understand how frustrating this must be. Someone will be reaching out to you. We appreciate your patience while we work on making this right for you. Thank you for giving us the opportunity to assist.
Sofia did and outstanding job answering all of my questions and getting me the help I needed. Def went above and beyond.
Thank you so much for your wonderful feedback! We’re delighted to hear that Sofia was able to assist you and go above and beyond to support your needs. We’ll be sure to share your kind words with her, she’ll truly appreciate it. Thank you for choosing JAXXON, and we look forward to serving you again!
Had to do a return and Sofia was able to make the process as smooth as possible!
Thank you for your feedback! We’re so glad to hear that Sofia was able to make your return process smooth and hassle-free—that’s exactly the experience we aim to provide. We’ll be sure to share your kind words with her! If there’s anything else we can assist you with, we’re always here to help.
Unfortunately I originally ordered the wrong size of a bracelet. But fortunately a service agent named Sofia assisted me. She was amazing. First she assisted me in cancelling the booking and then refund it into my creditcard and then I rebooked the right size and the bracelet is on its way now, all thanks to Sofia. I will certainly recommend Jaxxon with everyone. All the best, Asthildur Ragnarsdottir
We’re absolutely thrilled to hear that Sofia was able to assist you so smoothly, from canceling your original order to helping you get the right size on the way. We’ll be sure to pass along your lovely feedback to her; she’ll be so happy to hear this! It means a lot to us that you’d recommend JAXXON, and we truly appreciate your support.
Isla was amazing to work with when dealing with an exchange. Love the product so much, just exchanging for the the right size! JAXXON products have exceeded above my expeditions and so has their customer service. If not sure always on size go to the text highest! I promise, it’s worked for me and comes out perfect! JAXXON is one of the very few companies I give a 5 star rating across the board! And they now have a women’s collection! So excited! 😆💯💃
Thank you so much for this incredible review! We truly appreciate your kind words about our quality, design, and overall experience—it means a lot to us. We’re especially glad to hear that Isla provided amazing support during your exchange. We’ll be sure to pass along your shoutout to her—she’ll be thrilled! It’s great to know you love the product and found the perfect fit, and we appreciate you sharing that helpful sizing tip as well. 🙌 We’re excited that you’re looking forward to your next purchase—and even more excited that you’re loving our women’s collection too! 💃 Thank you for being part of the JAXXON family and for your continued support!
The customer service for Jaxxon really is incredible. Bree was super fast and friendly, and was able to help me with my order
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our customer service team. Bree will be especially happy to know she was able to assist you quickly and provide a friendly experience. We truly appreciate you taking the time to share your feedback and for choosing JAXXON, your support means a lot to us!
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