JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Very fast response, and easy to use/work with.
Thank you for your review! We're delighted to hear that you received a fast response and found our team easy to work with. Providing quick, helpful, and hassle-free service is always our goal. We truly appreciate your support and look forward to assisting you again in the future! 😊
I ordered the silver classic stud earrings. There was a sale to buy one and get one free. They were shipped quickly. They are comfortable. Very bright looking without being too loud. Love them.
Thank you so much for your wonderful review! We're thrilled to hear you're loving your Silver Classic Stud Earrings. It's great to know they arrived quickly, are comfortable to wear, and have the perfect balance of shine and style. We're so happy you were able to take advantage of the promotion and that you're enjoying your purchase. Thank you for choosing JAXXON!
Stay away from this company. Twice I tried to buy two chains, and the next day I received a message saying there was a "security" issue and they refunded me for both transactions. I contacted my bank, and they told me there was no security problem and that the issue was with Jaxxon. A third time, I tried to buy with my other bank card, and the same thing happened again: a refund due to a security issue. I contacted my other bank, and they also said there was no problem. It's very suspicious. They offer no other explanation, and customer service knows nothing. They imply I'm a criminal trying to commit fraud. They humiliate you. You're better off buying from GLD or Imperium. I have all my interactions with Jaxxon and my banks and I will make public several videos about the security problems of Jaxxon's payment system.
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this experience has caused. Please know that order cancellations due to security verification do not imply any wrongdoing on the customer's part. Unfortunately, our customer service team does not always have visibility into the specific reason an order was flagged. If you're willing, please provide your order number and email address, and one of our customer service representatives will be happy to review the situation further and reach out to you directly. We appreciate your feedback and the opportunity to assist.
Thank you so much for your feedback! We’re thrilled to hear you’re impressed with the chain. We truly appreciate your support and hope you continue to enjoy wearing it!
I am extremely disappointed with the continued lack of customer service from Jaxxon. I have now written over 7 reviews regarding this issue and each time I am told that someone will contact me and “do the right thing,” yet nobody ever follows through. I purchased two necklaces and two bracelets for my sons during Christmas, spending nearly $500. The items are simply too small. I have made it very clear multiple times that I am NOT asking for a refund, free products, or money back. I only want assistance making the jewelry wearable. The engraving is only on the clasps, so a reasonable solution would be to replace the clasps or add matching links/extensions to the chains and bracelets. I have even stated that I am willing to PAY for the additional links or modifications. Instead of helping, I continue to receive the same generic responses with no actual follow-up. At this point, the most frustrating part is being repeatedly told that someone will reach out and assist me, only for nothing to happen. Good customer service means standing behind your products and actually helping customers when issues arise. I will continue sharing my experience until this matter is properly addressed.
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
Update 1: Ended up deciding to order it to my own residence and then either ship it at my own expense to my brothers residence or hold onto it until next time we visit eachother due to me now being short on time from this whole thing. It has successfully shipped but I am frustrated that I now I may end up paying for shipping a second time, which is the solution their customer service gave to me when I called about the issue originally. I provided JAXXON the additional information as they requested and as of 29 MAY they have not reached back out to me, unless I missed it somehow. Original: I tried ordering a chain as a gift for my brother. I tried ordering it on 2 separate occasions and both times they were canceled by their AI system for suspicion of a fraudulent purchase. The reasoning was because the shipping address did not match the payment address associated with my credit card. So because I was shipping this to my brother's residence as a gift it continued to cancel. I tried calling to see if we could override this but they could not, I have never had an issue with buying an a gift from any other online store before and shipping it to a different address. If you are buying something from this store as a gift, I recommend not wasting your time and buying from somewhere else.
We’re truly sorry for the frustration and inconvenience this experience caused. We completely understand how disappointing it must have been to have your orders canceled while simply trying to send a gift to your brother. Our fraud prevention system is designed to protect customers and prevent unauthorized transactions, but we understand that in situations like this, it can create an upsetting experience. We sincerely apologize that we were unable to provide a smoother resolution at the time. At this time, we will wait for additional information from you so we can further review the situation, and one of our customer service agents will be reaching out to assist further once we receive it. Your feedback is extremely valuable and will be shared with our team as we continue working to improve both our verification process and overall customer experience.
I was surprised, being that it has been five years of my purchase, but the attention given was fast, efficient and professional. Bree was very helpful and friendly. Thank you for for exceptional customer service.
Thank you so much for your kind review! We’re thrilled to hear Bree provided fast, efficient, and professional support even years after your purchase. We truly believe in taking care of our customers long after their order arrives, and your feedback means a lot to us. We’ll be sure to share your kind words with Bree. Thank you again for your continued support and for choosing JAXXON!
I emailed customer service early in the morning and wasn’t expecting a response. But within minutes I got one! I wanted to change my order and with Lunas help it was very quick and easy! One of the best customer service experiences I’ve ever had! I’ll definitely be back to buy more!
Thank you so much for your kind words! We’re thrilled to hear that Luna was able to assist you quickly and make the order change process smooth and easy. Providing excellent customer service is always our goal, and it means a lot to know we delivered such a great experience for you.
I spent $180 on a Cuban link 14k necklace. The clasp has a little diamond chip embellishment that fell out after one wear of the necklace. Customer service was useless— they called it normal wear and tear, wouldn’t fix it, wouldn’t send me the little chip to replace it, no offers to give any money back. Update: After posting the above review, the company contacted me and offered to replace the necklace. I had communication with just one customer service agent this time, and she was very helpful. She initially asked me to remove my Trustpilot review before they would proceed with the replacement, but agreed to move forward after I offered to update the review instead. Timeline: 5/22/26 posted on Trustpilot 5/26/26 received message from customer service 6/2/26 Mailed damaged necklace back to JAXXON 6/10/26 Received email from customer service offering to expedite replacement if I removed Trustpilot review; I declined 7/10/26 Received replacement necklace
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
I placed an order online, the website somehow created a duplicate order. I contacted their support via email who assured me they could cancel the duplicate before it shipped. Never heard back from them after that, both items shipped and now they are telling me I'm on the hook for return shipping and a processing fee. Too bad of all this, I had high hopes with ally the hype on their social media, but after this shady behavior I can only advise to avoid them.
We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the confusion regarding the duplicate order and for the lack of follow-up communication after you were initially advised that the cancellation would be handled. We understand how disappointing and upsetting this situation must have been, especially after placing your trust in our brand. This is certainly not the experience we want our customers to have. One of our customer service agents will be reaching out to you directly to further review the situation and assist you further. We truly appreciate your feedback, as it helps us continue improving both our systems and customer experience.
Great service, fast and very reliable.
Thank you for your review! We’re happy to hear you found our service fast and reliable and that you had a great experience overall. We truly appreciate your support and feedback, and we hope to provide an even better experience for you in the future.
Do not buy. Very tacky looking chains and customer service is non-existent. They charged me an additional $5 for shipping that was not on their website. They also would not let me return the chain that I bought. It literally looks like one of those $1 store party chains. I would never buy from her or return again.
We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave with our customers. We sincerely apologize for the confusion regarding the shipping charge and for the disappointment with the chain you received. We also regret that you felt unsupported during the return process. Your feedback is very important to us, and one of our customer service agents will be reaching out to further assist and review your concerns once we receive more information about your order.
I am very happy with my purchase! The customer service is awesome! Luna was very helpful, friendly, and punctual. Thank you!
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re very happy with your purchase and had an awesome customer service experience. We’ll be sure to share your kind words with Luna — she’ll be so happy to hear she was helpful, friendly, and punctual. Thank you again for your support! 😊
Had an issue with my order and Maxine from Customer Service was great and very helpful. She made sure I got my credit and got the right size I needed. First time buying from Jaxxon and it won’t be the last
Thank you so much for your wonderful feedback! We’re thrilled to hear Maxine provided such great and helpful service and made sure everything was taken care of for you. It means a lot to know your first experience with JAXXON was a positive one, and we truly appreciate your support. We’ll be sure to share your kind words with Maxine! 😊✨
Fantastic service speed; resolved in under 30 mins
Thank you so much for your great feedback! We’re thrilled to hear your issue was resolved so quickly and that you had a fantastic service experience. We truly appreciate your support and look forward to assisting you again in the future! 😊
My CSR, Luna, is considerate, compassionate and timely with responding to me. Returning my chains for exchange has been an easy process. Ms. Luna has walked me through it.
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Luna provided considerate, compassionate, and timely support throughout your exchange process. We’ll be sure to pass along your feedback to her. We truly appreciate your support and are glad we could make the process easy for you!
Well done! Got what I needed asap!
Thank you so much for your review! We’re glad we could get you what you needed as quickly as possible. We truly appreciate your support and hope you enjoy your purchase!
I haven’t purchased anything from Jaxxon very recently, and thats why i am writing this review.. I have been a long time customer since ~2017 and remember having a really nice 7mm miami cuban link that was solid .925 sterling silver, and then “Gold-bonded” or “vermeil” (i cant remember which, it was ~8 years ago) with 14k gold plated over the silver, which had a very nice thick plating of gold (higher than industry standards for vermeil even) and that chain never once faded, but unfortunately i lost it 3 years ago.. So now, ever since Jaxxon switched their materials to “stainless steel” with “gold-bonded” 14k gold plating (and platinum for white gold look), it has completely made me lose all interest in buying any jewelry from them anymore.. when they USED TO advertise their premium chains as “Gold-bonded” over silver, it was a special extra thick layer of 14k gold plated over solid .925 sterling silver base core metal, making it last longer even then standard gold/silver Vermeil items, but now they have switched to stainless steel as the core base metal, still use gold-bonded term as the premium plating technique, charge the same price if not more, and it is NOT the same as their old “gold-bonded” items, as those items were true industry standard thick gold plate vermeil. Also disappointing to see the white gold get switched from rhodium plating over to platinum, as rhodium is brighter white when plated, which would not be as big of a deal, if the chains were still a silver core base metal though. Overall, i still purchased a figaro chain a little over a year ago i think, that im sure was the last of their “gold-bonded over solid silver” chains in stock, before they switched to the stainless steel.. i would have bought many more figaros and just other chains in general if they had not changed their core base metal to steel, and then skimp on the gold plating thickness, because the real gold-bonded or vermeil chains are not options from Jaxxon anymore. I would pay more $ for their old products, but wont spend any $ on the new ones. Its disappointing, I hope Jaxxon maybe brings back a 'Heritage' silver-core line for those of us who value precious metals and plating durability, over industrial steel with flash plating. Also, edit: I think not only a Heritage Silver collection of your old style gold-bonded over silver chains would be cool, but even if you guys offered some gold-filled items rather than the flash plated steel, that way you could use cheaper steel, but the customer would get literally more gold content (5%) of plating that would last years, @Jaxxon.
Thank you for your detailed feedback and for being a long-time customer—we truly appreciate it. We understand your preference for our previous sterling silver pieces and hear your concerns about the shift to stainless steel. Your suggestion for a “Heritage” silver line is valuable, and we’ll be sharing it with our team. Thanks again for your honesty—we hope to earn your interest again in the future.
My replacement chain is damaged more than the original item. We had to jump through multiple hoops just to get the replacement only to have that one damaged in more links along the chain.
We’re really sorry to hear about your experience with the replacement chain. That’s not the quality we aim to deliver, especially after you’ve already gone through the replacement process. Someone from our support team will be reaching out to you to assist We appreciate your patience while we look into this.
Jaxxon’s exchange and return process is slower than trying to sail across the Atlantic in a rowboat. Their customer service and response times are absolute bottom-tier. I ordered a chain I wasn't happy with and tried to initiate an exchange, only to find out their "exchange policy" is a joke—you can only swap for the exact same chain in a different length. Getting them to actually start a return is like pulling teeth. It took 30 days and a relentless barrage of phone calls and emails just to get a straight answer on the process and timeline. Jaxxon doesn’t volunteer a single shred of information; you have to drag it out of them. Then, after all that gatekeeping, they tell you to "watch your spam folder" for a digital gift card. Bottom line: Their marketing is great and the product is decent, but they have zero back-end support to run a company effectively. If you value your time and your sanity, look elsewhere.
Thank you for your feedback—we’re really sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service or communication we aim to provide. We appreciate you sharing these details, especially regarding the delays and lack of clarity around the return and exchange process. Your feedback highlights areas we need to improve, and we’ll be sure to share this with our team. We’d still like the opportunity to review your case and see how we can make this right. Please provide more details about your order, and one of our representatives will reach out to you shortly.
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