JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
Thank you for your kind review! We're so glad to hear Luna made the process smooth and easy for you. We'll be sure to share your wonderful feedback with her. Thank you for choosing JAXXON!
Cardi was helpful
Thank you for your kind review! We're so glad to hear Cardi was helpful and provided you with a great experience. We'll be sure to share your kind words with Cardi. Thank you for choosing JAXXON!
Great product and company who stands behind it. My clasp broke on my chain, and they were prompt to get a replacement approval. Very excited to get the replacement in and wear my cross pendant again. Support has been very nice to work with.
Thank you for your wonderful review! We're so glad to hear you're happy with both our products and our warranty support. It's great to know our team was able to promptly assist with your clasp replacement, and we hope you're enjoying wearing your cross pendant again soon. Thank you for choosing JAXXON!
I accidentally bought the wrong items and they were able to cancel the order and redo the order with the correct items almost immediately. Very helpful only complaint would be the wait time to talk to someone but that is it.
Thank you for your wonderful review! We're so glad our team was able to quickly cancel your original order and help you place the correct one. We also appreciate your feedback about the wait time and will share it with our team as we continue working to improve the customer experience. Thank you for choosing JAXXON!
I had a bit of a unique situation with shipping since I live in an area where FedEx service is limited, so receiving and returning packages can be more complicated than usual. Even though it turned into a bit of a hassle, JAXXON's customer service was outstanding throughout the entire process. Every time I reached out, they responded promptly, kept me informed, and genuinely worked with me to find a solution. I never felt ignored or like I was on my own—they made sure my needs were met and stayed committed until everything was resolved. Great customer service is hard to find these days, and JAXXON definitely delivered. Their willingness to help and stand behind their customers has earned my trust, and I wouldn't hesitate to buy from them again. Thank you, JAXXON!
Thank you so much for your thoughtful review! We're delighted to hear that our team was able to support you through your unique shipping situation and provide the assistance you needed every step of the way. Knowing that our responsiveness and commitment earned your trust means a great deal to us. We truly appreciate your kind words and look forward to serving you again. Thank you for choosing JAXXON!
Lucy was amazing an was very helpful best customer service A+
Thank you so much for your wonderful review! We're thrilled to hear that Lucy provided such an amazing experience and was able to assist you. We'll be sure to share your kind words with her—recognition like this means a lot to our team.
I placed an order I forgot to add the discount. I texted them explain what had happened and they gave me the discount most companies won't do that they say once you placed your order you can't get the discount.
Thank you so much for your kind words! We're glad we could help apply your discount and make your experience a positive one. We truly appreciate your support and are grateful you took the time to
There was an error in a size in my order. I reached out to customer service and in less than 5 minutes, my order was addressed and fixed. Great customer service!
Thank you so much for your kind words! We're thrilled to hear that our Customer Service team was able to quickly resolve the sizing issue with your order. We truly appreciate your support and are grateful you took the time to share your experience. We hope you enjoy your purchase, and we look forward to serving you again!
I ordered a chain and a bracelet. Received the chain, no bracelet. Wanted a shorter chain, so I opened an exchange asking for the shorter chain AND for the bracelet that was shipped in the first place. I’ve been exchanging messages with them for 2 months now with no hope of receiving the item(s) I purchased or a refund. They repeatedly ask the same questions over and over and don’t seem to listen to the responses. It’s an infinite loop. They are at best a bad customer service company and at worst full on fraudsters. Will not be purchasing ever again and I intend to post this review everywhere I can to prevent anyone else from experiencing this. No idea how they have so many 5 star reviews.
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to deal with a missing item and a prolonged exchange process. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience. If you could please provide more details about your order, one of our Customer Service team members will be happy to review your case, provide an update, and work toward a resolution as quickly as possible.
I have purchased a bracelet and necklace. The bracelet clip became discolored and I reported to Jaxxon. The company responded quickly and made ever effort to make it right. My boyfriend has continue to wear the necklace everyday and loving the looks and daily compliments.
Thank you so much for your kind words! We're glad we could make things right for you and that you had a positive experience with our Customer Service team. It's wonderful to hear that your boyfriend is enjoying his necklace and receiving so many compliments. We truly appreciate your support and hope you both continue to enjoy your JAXXON pieces for years to come!
Well in a world of let down your employee Stacey went above and beyond in my opinion. The quick response time from start to finish was awesome, and the outcome was amazing to say the least. Definitely resolved the situation and created a life long customer if this is how you treat us in the process. To make a long story short one of my sons links in the chain fell apart without explanation (just moving the clasp to the back of his neck on the couch) he was sooo sad, and super bummed thinking it wasn’t going to be able to be fixed. I reached out to your support team and Stacey was great! Listened to my story, figured out a solution, and within a short amount of time he is wearing his new chain with a huge smile on his face! Thanks again!
Thank you so much for taking the time to share your experience! We're truly sorry to hear your son's chain broke, but we're so glad Stacey was able to turn the situation around. We'll be sure to share your kind words with her—she'll be thrilled to know she made such a positive impact. Hearing that your son is wearing his new chain with a huge smile is exactly why we do what we do. Thank you for trusting JAXXON, and we look forward to serving you and your family for years to come!
Do not buy from Jaxxon. Bought a 5mm 22" cuban in July of 21 only for it to fade. Had it replaced under warranty in January of 23 only for it to fade again 3 years later. Went back to have to it replaced again and they offered $25 on the same chain that is now double the MSRP I paid initially. They state the product provides longevity and 100% satisfaction but it does not.
Thank you for your feedback. We're truly sorry to hear about your experience and understand how disappointing it must be to have the same issue occur again. We sincerely apologize that we weren't able to meet your expectations. One of our Customer Support representatives will review your case and reach out to see how we can help. If you haven't already, please reply to our request for additional information so we can further assist you and reach out with the best possible resolution. We truly appreciate your feedback and the opportunity to make things right.
I recently ordered a pendant necklace from Jackson, and I accidentally made a mistake with the engraving—I wanted it to say “CROWNED” Lucy quickly stepped in, got everything corrected, and made sure my order was updated without any hassle. She was incredibly pleasant, responsive, and went above and beyond to help. This is the third time I’ve purchased from Jackson, and every experience has been great. Their customer service is outstanding, and Lucy made this one even better. Thank you again for the excellent support!
Thank you for your kind words! We're so glad Lucy was able to quickly assist with your engraving request and make the process easy. We truly appreciate your continued support and are honored to have earned your trust. Thank you for choosing JAXXON—we hope you love your new pendant!
What started as a good experience has not finished with the same experience or thoughts. I ordered several items from them, while I haven’t had them long enough to review the quality. I have had enough interaction with the company to learn that customer service is completely absent. They are not willing to budge on even the most simple of requests. I have a reasonable request in regards to one of my orders and they refuse to do anything to help me. It’s always a run around of sorry it has been shipped, or sorry we can’t help you. There’s no attempt to find an option to assist me. I’ve even reordered a different size paying double just to get what I wanted so it’s not like I was a one and done customer. What began as a happy referral, has since become an order at your own risk. I will not be recommending them or ordering again. There are tons of companies like this one and if you value any sense of customer support or appreciation, this is not the place. Terrible experience. UPDATE: (7/8/2026) After my initial review, The company reached out to offer me a $50 Gift card.. yes the same they put in every one of your boxes when you purchase from them. The same that you can’t even use half the time because their items are on “sale” and can’t combine coupons. The same that MAKES you come back to spend more to even use. They again said sorry, USPS picked up your package and we can’t help you. How hard is it to purchase a $5 label to make things right?… Additionally. I had submitted this EXACT review directly on their website yesterday morning at the same time as this review. I check back today and see SEVERAL added reviews to their review page… mine however seems to have been screened. All I see are additional “5 Star” reviews. Mine was never posted and withheld from the company. This is terrible business ethics and shows you exactly what type of business they are. Please choose another company and avoid all together, I know I won’t ever be back.
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
Great customer service Thank you to Stacey for helping me with a last minute address change . Super responsive and prompt.
Thank you for your kind words! We're so glad to hear Stacey was able to assist with your last-minute address change. We'll be sure to share your feedback with her. We truly appreciate your support and hope you enjoy your JAXXON order!
I loved my gold chain that I purchased a couple of months ago. I bought a silver chain last week and I wanted a longer length. Jaxxon made the exchange very easy. Highly recommend
Thank you so much for your kind words! We're thrilled to hear you're loving your gold chain and that your exchange for a longer silver chain was quick and easy. We truly appreciate your recommendation and look forward to serving you again. Enjoy your JAXXON pieces!
Do not buy this jewelry. It does change color and the company doesn't warranty it.
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
The 24" 10mm gold cuban chain is far better than expected. The weight, color, and quality is spot on next to my real 14kt chain and pendant that I wear daily. Would definitely recommend jaxxon to anyone looking for quality and value without breaking the bank. Online purchase and shipping was easy to navigate. Thank you jaxxon.
Thank you for the fantastic review! We’re thrilled to hear your 24" 10mm Gold Cuban Chain exceeded expectations in weight, color, and quality, especially alongside your 14kt chain and pendant. We truly appreciate your recommendation and are glad your shopping and shipping experience was smooth. Thanks for choosing JAXXON!
I returned an item, they accepted the return and said a refund was on the way but never refunded me. Customer service has been terrible.
We pride ourselves on ensuring that our customers are 100% satisfied with their JAXXON products and JAXXON experience. One of our agents be reaching out to you shortly.
I returned unworn items to them 4-6 weeks ago, and I have contacted them several time regarding refunds; and I'm convinced this company delays refunds to customers hoping you will simply forget about it. Also, some of their jewelry is lower quality than what you can purchase on TEMU for $30. For real.
We're sorry to hear about your experience. We'd like the opportunity to look into this for you. Could you please share your order number? One of our Customer Support representatives will review your case and reach out to help resolve this as quickly as possible.
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