JAXXON (jaxxon.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-10.
This was the worst experience I had in a long time. I ordered a ring and it was great but it was too big. Here is where the problem starts. I immediately return the ring but it has taken me at least two months to get the refund (please note they don't refund fully). I have contacted customer service several times and they always had some excuse but it turns out they just didn't return my money. I just got a notification today that they are refunding but who knows maybe it will never turn up. This was a lot of work for a 76 dollar return. I could have used the time to do something good for the world instead of writing to cusomer service representives regarding a refund. The company claims that one can refund but can one really if it is this difficult. Please don't buy from this company until they have improved their return processes.
Reply from JAXXON2026-07-28
Thank you for sharing your experience. We're truly sorry to hear about the frustration and delays you encountered with your return and refund. We understand how disappointing this must have been, especially after having to contact our team multiple times. This is not the level of service we strive to provide. One of our Customer Service representatives will be reaching out to review your case and ensure your concerns are fully addressed.
My warranty order was promised in 10 days, I had to check on it myself to get it processed on your end. It has been a month now and still hasn’t even shipped. Not too impressed
Reply from JAXXON2026-07-28
Thank you for your feedback. We're truly sorry to hear about the delay with your warranty replacement and understand how frustrating it must have been to follow up on the status yourself. This is not the experience we want for our customers. One of our Customer Service representatives will be reaching out to review your order and help get this resolved as quickly as possible.
I contacted JAXXON to request a cancellation, but my order had already shipped and could not be canceled. Even though they weren't able to fulfill my request, I was very impressed with the level of customer service I received.
Angel was friendly, knowledgeable, and professional. They responded promptly, kept me informed throughout the process, and clearly explained my options, including the return policy. I appreciated their transparency and willingness to help, even when the outcome wasn't what I originally wanted.
In the end, I decided to keep the item and give it as a gift, but I wanted to recognize the excellent support I received. It's refreshing to deal with a customer service team that communicates clearly and treats customers with respect. Five-star service.
Reply from JAXXON2026-07-28
Thank you so much for your thoughtful review! We're delighted to hear that Angel provided friendly, professional, and transparent support throughout your experience. While we're sorry we couldn't cancel your order before it shipped, we're glad Angel was able to clearly explain your options and make the process as smooth as possible. We'll be sure to share your kind words with Angel—they'll truly appreciate the recognition. Thank you for choosing JAXXON, and we hope your gift is well received!
Good product and excellent time on receiving my order
Reply from JAXXON2026-07-28
Thank you for your kind review! We're so happy to hear you're pleased with the product and that your order arrived quickly. We truly appreciate your support and hope you enjoy your JAXXON piece.
Employee responded fast and efficient..appreciated it
Reply from JAXXON2026-07-28
Thank you for your kind review! We're delighted to hear our team responded quickly and efficiently to assist you. We truly appreciate your feedback and are grateful for the opportunity to serve you. Thank you for choosing JAXXON!
I purchased multiple items from Jaxxon. This was my first time ordering. I had an issue once I received my order. I reached out to Jaxxon and my issue was resolved. I will definitely be purchasing from them again!!!
Reply from JAXXON2026-07-28
Thank you for your wonderful review! We're so glad we were able to resolve the issue with your order and turn your first experience into a positive one. Your trust means a lot to us, and we're thrilled to hear you'll be shopping with JAXXON again. We look forward to serving you again soon!
Angel was great. Took care of my request immediately. Much appreciated.
Reply from JAXXON2026-07-28
Thank you for your kind review! We're so glad to hear that Angel was able to assist you promptly and take care of your request. We'll be sure to share your kind words with Angel. Thank you for choosing JAXXON!
I LOVE this company, the products are AMAZING & the customer service is PHENOMENAL! I’ve told several friends & family……EXCEPTIONAL!
Reply from JAXXON2026-07-28
Thank you so much for your amazing review! We're absolutely thrilled to hear that you love our products and had such a phenomenal experience with our customer service. Your recommendation to your friends and family means the world to us. We truly appreciate your support and look forward to serving you again. Thank you for choosing JAXXON!
You have canceled my order 3 times! Using the same card and shipping address as my original purchase. I was trying to buy the same set but 20inch chain and 8 inch bracelet. My original order was 150 something 48 hours later it it was 288. During this time I was speaking with CS and explained that I’m purchasing comparing size and returning one of the sets. They could not honor my original price even though in a round about way I was doing a complex return. So I order the new set with expedited shipping and the advertised discount code wouldn’t work. I pay full price and then orders cancel. I really was hoping to get it for an event. Then I ordered again CS backed the discount code. Thinking my order was good I see the bundle is 100 dollars cheaper online again about 1 hour after my order. That order cancelled. Now there is no way I’ll have when needed. Ordered again at full price and guess what that order gets canceled. I have now ordered this bundle 4times. Mind you the refund from ordering hasn’t hit my account yet because that takes days I guess so I’m just dumping money here. Let’s see if this final order sticks at full price.
Reply from JAXXON2026-07-28
Thank you for sharing your experience. We're truly sorry for the frustration caused by the repeated order cancellations, pricing changes, and the delays with your refunds. We understand how disappointing this must have been, especially with your event approaching. This is not the experience we want for our customers. One of our Customer Service representatives will be reaching out to review your case, assist with your order, and work toward a resolution.
Stacey was great! I needed engraving done and she made it happen. Thanks for all the great customer service Stacey.
Reply from JAXXON2026-07-28
Thank you for your wonderful review! We're so glad to hear Stacey was able to help with your engraving request and provide you with great customer service. We'll be sure to share your kind words with her—they'll mean a lot. Thank you for choosing JAXXON!
Overall , I am pleased with the product that I purchased! My only issue was the time it took for the exchange to be completed .
Reply from JAXXON2026-07-28
Thank you for your review! We're glad to hear you're pleased with your purchase. We also appreciate your feedback regarding the exchange process, and we're sorry it took longer than expected. Your comments help us improve, and we hope to provide an even better experience next time.
Loved the customer service. By far the easiest method Ive dealt with in a long time. No 30 million bot questions. Just straight to the point.
Reply from JAXXON2026-07-28
Thank you for your wonderful review! We're thrilled to hear you had such a great customer service experience and appreciated our straightforward approach. Providing fast, hassle-free support is what we strive for. Thank you for choosing JAXXON—we truly appreciate your support!
Great customer service experience! Got all excited about buying my new chain and I come to find out I accidentally purchased it with my company work card. Huh oh! Luna was a big help and guided me with reordering my chain correctly and cancelling my other order. Fast customer service with help emails and fast responses. Thank you!
Reply from JAXXON2026-07-28
Thank you for your wonderful review! We're so glad Luna was able to help you get everything sorted out and make the reordering and cancellation process quick and easy. We'll be sure to share your kind words with her. We truly appreciate your support and hope you enjoy your new chain. Thank you for choosing JAXXON!
Quick response to my order to edit. Fast reliable help. Bree handled my request inmediately. Always so personable. Products are amazing and the customer service is superior to anywhere else. I will never buy any other brand.
Reply from JAXXON2026-07-28
Thank you so much for your amazing review! We're thrilled to hear that Bree was able to assist you quickly and make the process smooth and easy. We'll be sure to share your kind words with her. Your support and loyalty mean the world to us, and we're honored to be your go-to brand. Thank you for choosing JAXXON!
Thank you for your kind review! We're thrilled to hear you had an exceptional customer service experience. We truly appreciate your support and look forward to serving you again. Thank you for choosing JAXXON!
Thank you for your wonderful review! We're so glad to hear Angel was able to provide a speedy resolution and great support. We'll be sure to share your kind words with Angel. Thank you for choosing JAXXON!
It was amazing. My necklace, bracelet and ring came in as advertised and they are beautiful pieces. I order ring size to big but with Jaxxon free ring exchange and an awesome customer service team that was quickly rectified. A big thank you to Phoebe in customer support for the help.
Reply from JAXXON2026-07-28
Thank you for your amazing review! We're thrilled to hear you're loving your necklace, bracelet, and ring, and that everything arrived just as expected. We're also glad Phoebe was able to quickly assist with your ring exchange and provide you with excellent customer service. We'll be sure to share your kind words with her. Thank you for choosing JAXXON!
My exchange fell through the cracks, but Lucy was quick on the rebound. Thank you!
Reply from JAXXON2026-07-28
Thank you for your kind review! We're sorry your exchange experienced a delay, but we're so glad Lucy was able to quickly turn things around and get everything back on track. We'll be sure to share your kind words with her. Thank you for choosing JAXXON!
Great customer service, Cardi in customer support gave prompt attention to resolve my issue. Definitely deserves a 5 star review.
Reply from JAXXON2026-07-28
Thank you for your wonderful review! We're thrilled to hear that Cardi provided prompt attention and was able to resolve your issue. We'll be sure to share your kind words with Cardi—they'll be delighted to know they made a positive impact. Thank you for choosing JAXXON!
Thank you for your kind review! We're so glad to hear that Angel was very helpful and provided you with a great experience. We'll be sure to share your feedback with Angel. Thank you for choosing JAXXON!
