Smallwood Home (smallwoodhome.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
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Susie Knauf · 1 review · Experienced 2026-08-03 ·
★★★★★
Love Smallwood products and service!
My experience with Smallwood was top notch!! From stunning framed photos to customer service, everything was a super positive experience! I have ordered multiple times and highly recommend!!
Reply from Smallwood Home2026-08-06
Thank you so much for your continued support! We’re thrilled to hear that you’ve had such positive experiences with both our framed photos and our customer service team. It means so much that you’ve chosen Smallwoods for multiple orders and continue to recommend us. We can’t wait to create more beautiful pieces for you! 💛
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Jen · 1 review · Experienced 2026-07-30 ·
★★★★★
Beautiful canvas prints!
Beautiful canvas prints!! One out of three was received damaged but Smallwoods immediately made it right. Communication was timely and they were very prompt in sending a replacement. The process was super easy. I’d highly recommend them for their quality and customer service! Thank you, Smallwoods!
Reply from Smallwood Home2026-08-03
Thank you so much for the wonderful review! We're sorry one of your pieces arrived damaged, but we're so glad our Make It Right team was able to make the replacement process quick and easy for you. We truly appreciate your recommendation and are thrilled that you love your canvas prints! 💛
I have never had a bad experience with Smallwood Homes. If there was an issue or a printing mistake, it was corrected correctly and quickly. They are always punctual and polite. I'm not going to even attempt to order from any other company.
Reply from Smallwood Home2026-08-03
Thank you so much for your continued trust in Smallwoods! We’re thrilled to hear that our team has consistently been able to provide the service you deserve and quickly make things right whenever an issue comes up. Your loyalty and kind words mean so much to us, and we look forward to creating many more special pieces for you! 💛
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SI · 1 review · Experienced 2026-07-29 ·
★★★★★
Horrible customer service experience
Horrible customer service experience. I ordered 2 prints and meant to do one with a frame and the other without a frame (print refill). I accidentally ordered both without a frame and didn’t realize until I received the products. It took 1 week for an email response for them to tell me I would have to pay $59.50 plus tax and shipping to get the frame and new print, or $89.25 plus tax and shipping for just the frame. Not only does that not make sense at all, the difference between the frame a no frame option on the website is only $15. I asked for my ticket to be escalated to management as I am a repeat customer for years and need this frame to match the others already hanging on my wall. I was told there was nothing else they are willing to offer. They lost me as a customer and will warn others to stay clear of this company.
Reply from Smallwood Home2026-07-30
We're sorry to hear this experience was frustrating. After reviewing your order, the items were produced according to the selections made during checkout. While our custom products are typically final sale, as a courtesy, our team offered a discounted replacement option so you wouldn't have to repurchase the items at full price. We understand this wasn't the resolution you were hoping for, and we're truly sorry we couldn't provide an outcome that better met your expectations. We appreciate your years of support and your feedback.
My pictures came out blurry despite these being professional photos. The prints are 16 by 16 so not very large either. I've used other platforms for professional photos with much larger prints that were very clear. They would not refund or reprint the photos. Basically the email stated they found nothing wrong with quality of photos and that they couldn't help. I spent over 300 dollars on my order.... I would never recommend or use them again.
Reply from Smallwood Home2026-07-30
We're sorry to hear this order didn't meet your expectations. We carefully reviewed the finished products alongside the original files submitted and confirmed that the prints were produced as uploaded and met our quality standards. We understand this wasn't the result you were hoping for, especially when using professional photos, and we truly regret your disappointment. We appreciate your feedback and the opportunity to review your concerns. 💛
We loved the items we purchased from Smallwood. Really unique and well made. We had one issue with an item that was damaged during shipping and the customer service team was swift to resolve. Highly recommend!
Reply from Smallwood Home2026-07-30
Thank you so much for your wonderful review! We're thrilled to hear you loved your order and that our team was able to quickly resolve the shipping damage. Providing beautiful products along with great customer service is always our goal. We truly appreciate your recommendation and look forward to helping you create more special memories in the future! 💛
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Jordan Leigh King · 1 review · Experienced 2026-07-16 ·
★★★★★
From Drab to FAB!
I ordered some custom framed prints and at first the products delivered seemed to be poor quality but the company was receptive to my feedback and made great efforts to rectify the issues. I was not aware that they have a quality control team that you can reach out to when trying to choose photos and size frames. I would absolutely use this so they can give you the proper recommendations to ensure you are satisfied with the results.
Reply from Smallwood Home2026-07-30
Thank you for giving us the opportunity to make things right! We're so glad our team was able to work with you to find the best options for your photos and that you're happy with the final result. Our Priority team loves helping customers choose the best images and products to ensure beautiful prints. We truly appreciate your kind words and recommendation, and we hope to help preserve many more memories for you in the future! 💛
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Linda Lewis · 1 review · Experienced 2026-07-22 ·
★★★★★
Hard to maneuver
Hard to maneuver. Don’t know what I ordered or how it will look.
Reply from Smallwood Home2026-07-30
Thank you for your feedback. We're sorry to hear the ordering process wasn't as clear as you expected. Before an item is added to the cart, we provide a design preview, and that preview is shown again in the cart before checkout. We also send an order confirmation email showing exactly how the order was placed. If questions ever come up during the ordering process, our team is always happy to help before an order is submitted. We appreciate you sharing your experience as we continue working to improve. 💛
I have purchased SEVERAL custom prints from this company and recommended them to everyone. Recently one of my new frames fell from my wall amd landed on the carpet less than 2 feet below. It shattered the frame completely. The picture itself has no damage. I reached out to customer service at Smallwoods hoping they would stand behind the quality of their products; boy was I wrong. I have spent hundreds of dollars with this company only to be told that because the damage happened in my home there was nothing they could do. But I could purchase a new frame only for $111.75 plus taxes and shipping. Are you kidding me!?! That is more than I paid for the print plus photo to begin with. What a joke. I am beyond disappointed and disgusted. You would think with the price you pay for these products the quality would hold up better and at the very least the company would stand by their quality and appreciate their loyal customers. I no longer will be purchasing from this company and now will be sure to warn other buyers as well.
Reply from Smallwood Home2026-07-30
We're truly sorry to hear about your experience, especially after your years of support. We understand how frustrating it was to have your frame break after it fell. After reviewing your order, we found it was over 6 months old and the damage occurred in the home rather than during production or shipping. Because of this, it falls outside of our replacement coverage. To help, our team provided the option to purchase a replacement frame only, rather than requiring you to repurchase the entire piece. We appreciate your feedback and are genuinely sorry this wasn't the outcome you were hoping for. 💛
Absolutely adore the end result! My husband and I celebrated our recent 20th anniversary in Santorini Greece, and I wanted a large modern horizontal photo to commemorate our experience. The photo didn’t initially fit i to their frame size how I liked, so I emailed back and forth with a representative for over a week. I did have to pay an additional $12.99 for them to “fit to frame” just right, but we received it yesterday, and it’s just perfect! I had a great experience and would recommend definitely them! Great service on customer service and quality on the product.
Reply from Smallwood Home2026-07-20
Thank you so much for sharing this! We’re thrilled we could help create the perfect piece to commemorate your 20th anniversary in Santorini. It means so much to hear that you’re happy with both the finished product and the service you received. We hope you enjoy it for many years to come!
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Kelly Merola · 1 review · Experienced 2026-07-17 ·
★★★★★
Fast turn around and love LOVE my…
Fast turn around and love LOVE my family photos and frames.
Reply from Smallwood Home2026-07-20
Thank you so much! We’re thrilled you love your family photos and frames. We truly appreciate you sharing your experience!
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Dino · 2 reviews · Experienced 2026-06-01 ·
★★★★★
We have ordered many canvas prints from…
We have ordered many canvas prints from Smallwood, loved every one of them. We grew to trust your quality and service.
Unfortunately, with our most recent purchase, our experience completely ruined our trust in Smallwood customer service and how your companies' responses were towards our disappointment in our custom picture frame we received for our Daughters Aniversay gift. We paid way, way too much for what was sent to us. Very cheap and not worth 70.00, probably more like a 15 dollar item, image was fuzzy and looks pathetic in quality 4" x 6" press wood frame, so so cheap. We will never purchase another item from Smallwood. I'm sure it's no loss for Smallwood, but we will make sure to stop all friends and family we have recommended to Smallwood. Never to deal with your Smallwood company again. terrible customer support.
Reply from Smallwood Home2026-06-30
We're truly sorry to hear that this order didn't meet your expectations, especially after so many positive experiences with us in the past. We understand how disappointing it is when a product isn't what you envisioned. After reviewing the photos, the item does appear to have been produced as ordered. While our custom items are final sale, our team did extend a courtesy return option with a partial store credit in an effort to help. We appreciate your years of support and are genuinely sorry this experience has impacted your trust in us.
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Maggie D · 1 review · Experienced 2026-06-23 ·
★★★★★
Great Customer Service
I had to make some changes to my original order and the customer service was great. The response time was prompt. They made sure I would receive a great product.
Reply from Smallwood Home2026-06-26
We're so glad our team was able to help you make changes to your order and provide prompt support along the way. Making sure every customer receives a product they'll love is always our goal. We truly appreciate your support and hope to help you preserve more special memories in the future! 💛
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Victoria · 1 review · Experienced 2026-06-10 ·
★★★★★
Gorgeous canvases
The wood framed canvases were absolutely stunning! Shipping was reasonable, and the cost can’t be beat!
Reply from Smallwood Home2026-06-24
Thank Victoria, for your kind words! We're so happy to hear that you love your wood framed canvases. Providing beautiful products at a great value is something we take a lot of pride in, so it's wonderful to know your order hit the mark. We truly appreciate your support and hope to help you create even more memories in the future! 💛
This is my third order with Smallwoods, and they always deliver quality products and customer service! This time two of my three images did not upload correctly. A customer service representative messaged asking for new images to ensure the picture was the best quality. They arrived today and I am in love!
Reply from Smallwood Home2026-06-22
Thank you so much for your continued support and for choosing Smallwoods for your third order! We're thrilled to hear that you love your new pieces. Our team works hard to catch potential image issues before production, so it's wonderful to know that the outreach and updated images helped ensure the best possible result. We truly appreciate your kind words and are honored to help bring your memories to life. 💛
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Kim Seliger · 2 reviews · Experienced 2026-06-10 ·
★★★★★
First of all, it couldn't have been easier!
First of all, it couldn't have been easier. We were at the Grand Canyon & we were looking at supposed art that companies were selling & my husband said "our pictures are better than that". That's how we started looking for someone to enlarge & print our picture to hang on our wall.
Quick turnaround, came in perfect condition, & might not ne as bright as the pic we sent in..but it's still beautiful! Love it & thank you so much for allowing us to be amazed again by the Grand Canyon for a very minimal amount. ❤️
Reply from Smallwood Home2026-06-18
Thank you so much for sharing this with us. We love hearing the stories behind the photos our customers choose, and we're honored to have played a small part in helping you relive such a special trip to the Grand Canyon. We're thrilled that you found the process easy and that your piece arrived quickly and in perfect condition. Thank you for trusting us with your memories, and we hope your new artwork brings a smile every time you see it.
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K O · 1 review · Experienced 2026-06-15 ·
★★★★★
I ordered a total of 4 frames in the…
I ordered a total of 4 frames in the past month. 3 of them were beautiful. The 4th, the picture was very dark.
I immediately contacted the company and after a quick review, they told me they were sorry, there was nothing they can do. They claim that was the photo I submitted. Then I was told a photo will appear lighter on my phone or my computer screen because of the backlight.
I told them that was disappointing to hear, because now I don’t know about ordering any more, without knowing if the photo will turn out as it appears on my phone. Three of the pictures I received look like the photo on my phone. The 4th is darker than on my phone.
It’s very upsetting that only one of my photos turned out poorly and they refuse to correct it.
Reply from Smallwood Home2026-06-18
Thank you for taking the time to share your feedback. We're sorry to hear one of your prints did not meet your expectations. Printed products can sometimes appear differently than images viewed on phones and computer screens due to factors such as lighting, image exposure, and the printing process itself. After reviewing your image, our team determined that the print was produced as submitted and met our quality standards. We understand this was disappointing, especially given your positive experiences with previous orders. We are always happy to review images prior to an order being placed if there are any concerns about how a photo may translate to print. We truly appreciate your support and your feedback, which helps us continue improving the customer experience.
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Kristin Michael · 3 reviews · Experienced 2026-06-16 ·
★★★★★
Poor quality and customer service
This company has gone completely downhill. I ordered multiple large framed photos from them over the years and they used to be great, but now the quality and customer service is extremely poor. I spent over $100 on a large framed canvas that I can't even hang in my house because it is so undersaturated and washed out. It looks nothing like the photo that I sent them. I have gone back and forth with their customer service and they refuse to do anything about it. Please don't waste your money like I did.
Reply from Smallwood Home2026-06-18
We're sorry to hear that this order did not meet your expectations, especially after having positive experiences with us in the past. We understand how frustrating it can be when a new piece doesn't look the way you anticipated. While we strive to reproduce each image as accurately as possible, different product types and print materials can display color, brightness, and detail differently. For example, canvas materials naturally absorb ink differently than other print surfaces, which can result in a softer, lighter appearance. We appreciate you taking the time to share your feedback, and we're always happy to review images prior to ordering if there are any concerns about how a photo may translate to a specific product.
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Katie · 1 review · Experienced 2026-06-14 ·
★★★★★
Immediate Assistance Needed Regarding…
Immediate Assistance Needed Regarding My Order
I am extremely disappointed with the quality of my order and need this addressed promptly.
There was a duplicate photo included, which means I am missing one of the images I ordered. In addition, the majority of the pieces were very poorly framed, with the framing process actually puncturing and damaging the prints. The frame quality itself is also far below what I expected.
This order is unacceptable, and I would appreciate being contacted immediately with a plan to correct these issues, including replacing the missing and damaged items.
I look forward to your prompt response and a satisfactory resolution.
Reply from Smallwood Home2026-06-15
We're sorry to hear your order did not meet expectations. We have received your concerns and our team is actively reviewing the details. We'll be following up directly through your support ticket as soon as possible and appreciate the opportunity to look into this further.
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Jill · 1 review · Experienced 2026-06-07 ·
★★★★★
Have made several purchases with no…
Have made several purchases with no issues and great quality. Last order arrived damaged, amazing customer service and replacement easily!
Reply from Smallwood Home2026-06-15
Thank you for your continued support and for taking the time to share your experience! We're so glad you've been happy with the quality of your orders over the years. While we're sorry your most recent order arrived damaged, we're happy our Make It Right team was able to get a replacement taken care of quickly. We truly appreciate your business and look forward to creating more memories for you in the future! 💛
