Smallwood Home (smallwoodhome.com) has a 3.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
They have the best prices and their products are amazing!! I will be ordering more photos soon!!
Thank you so much for your kind review! We're thrilled to hear you're enjoying both our products and our pricing. It means a lot to us that you've chosen Smallwoods, and we can't wait to help you create even more beautiful pieces for your home. We look forward to your next order! 💛
I ordered family pictures from Smallwoods and was thrilled with the outcome! The canvas- like paper they use is a nice effect and the frame looks good. The framed prints are sturdy but are so lightweight to hang, which is a plus. I did have an issue with just one of the prints in my order. I contacted customer support and submitted a picture to show the issue and with in hours, they responded and have a corrected print coming to me. I have ordered some larger framed prints and no matter the size, the orders always come securely packaged and arrive in a timely manner. I would recommend :)
Thank you for your wonderful review! We're thrilled to hear how happy you are with your family photos and that you've enjoyed the quality of both our prints and frames. We're also glad our Make It Right team was able to quickly assist with the issue on one of your items and get a corrected print on the way. Thank you for trusting us with your memories and for recommending us to others. We truly appreciate your support! 💛
We have been using smallwoods for years, and we love their products! High quality products, delivered fast, and great customer service when you need it also. I had one print that did not come out correctly and they resolved it and sent me a new one without any hassle. Definitely will continue to order their products. I also love that the business feels like a family owned company!
Thank you for being a longtime Smallwoods customer and for taking the time to share your experience! We're so happy to hear that you've continued to enjoy our products, fast delivery, and customer service over the years. While we're sorry one of your prints arrived with an issue, we're glad our Make It Right team was able to get a replacement out quickly and hassle-free. Your support means the world to us, and we're honored to be a part of preserving your memories. 💛
My order quality was unacceptable. I’ve been waiting weeks now for a solution and they will not get back to me.they responded once saying a refund would be provided if I pay almost $20 for shipping to return the item. After I asked them to cover shipping I’ve gotten no response after reaching out multiple times.
We’re truly sorry this experience caused so much frustration, Sophie. After a further review of your concerns, we issued the refund and confirmed that you do not need to return the item. We regret the delays in communication during a period of high volume and understand how that added to your disappointment. While we aim for every piece to meet expectations, we appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Do not order from this company. I spent hundreds of dollars on photos and frames that were never delivered. When I contacted customer service, they offered no solution and took no responsibility for the missing order. They wouldn't even reprint and resend the items, despite the significant amount of money I had spent. Extremely disappointing experience and poor customer service.
We’re sorry to hear this was your experience. After reviewing the tracking information, the carrier confirmed the package was delivered to the address provided on the order. When a shipment is marked as delivered but cannot be located with anyone in the household, it may have been stolen after drop-off. In those situations, we recommend filing a report with local authorities. Because delivery was confirmed by the carrier, we’re unable to issue a replacement. We understand how frustrating this can be and regret that this occurred.
My daughter has ordered several pictures from this company and loved it so much she recommended them to me. My husband and I just had several pictures from our trip to Scotland turned into very large artwork for our home and they were amazing. We were beyond excited and impressed with the final product that we will be ordering three more big photos from them. Their customer service is attentive and quick. At first the AI seemed intimidating but they made it so easy to use. It was wonderful. Not only is the quality amazing, it's also affordable. Finding affordable artwork is very difficult, but you will not be disappointed with this company. I highly recommend giving them a try.
Thank you so much for sharing this! We love that your daughter recommended us and that your Scotland trip memories turned into artwork you’re proud to display. It’s wonderful to hear the final pieces exceeded your expectations and that the process felt easy. We truly appreciate your recommendation and look forward to creating those next three big photos for you!
Ordered prints not knowing they were coming in canvas that's why I didn't pick canvas. Pictures came out grainy and not clear. Customer support just told me they won't do anything about it. Definitely will be going else where.
We're sorry to hear that your order did not meet your expectations. After reviewing your order, we confirmed that the item was produced as ordered; however, we understand your disappointment regarding the material and image quality at the size selected. We appreciate your feedback and will share it with our team as we continue working to improve both our products and customer experience.
Giving 1 star due to poor costumer service and damaged products that I can’t seem to get a response to. I spent over $400 on 9 prints. 3 came damaged. I contacted the company right away. About a week later they respond asking for more pics and said I had three days to send them or it was case closed. I sent the pics and a follow up email and have heard nothing. This is not my first time ordering from them but is definitely my last. Terrible costumer service!!
We’re truly sorry for the delay you experienced, Carrie. Due to the high volume from our Memorial Day sale and holiday schedule, our response times were longer than usual, and we understand how frustrating that can be. We have reviewed your ticket, and replacement prints have now been issued. They are expected to ship within 2–4 business days. We appreciate your patience and the opportunity to make this right.
Well, I am a repeat customer of many years. Many wooden shaped family photo cutouts are on my walls- but with this order, I am not sure what happened- who quality checked my items, but someone completely AI changed my husband in the photos. Frighteningly, they changed details like my husbands tattoos, his shoes, gave him a mustache, took off his wedding ring, changed my dogs faces (tongues and heads are weird). In another photo they changed the logo on his hat, his lips, his teeth. They changed my glasses… they just did whatever they wanted. I am so disappointed! At first I thought I got someone else’s photos- but those photos were where I was. It was confusing! Why would I want to AI change my family photos? What in the AI F is going on here with your company? And these wooden cutout wall hangings are expensive! And take a long time! I am so disappointed
I am very sorry to hear about your experience and understand why you are upset. I have reviewed your concerns, and I can see why the changes in the images would be disappointing and concerning. I do see that you have an open ticket regarding this issue. While your previous ticket has closed, your new ticket is currently in our queue and will be reviewed very soon and we will work toward a resolution for you. We appreciate your patience and the opportunity to make this right, as well as your feedback.
I am so happy with my 20x30 framed photos I ordered from Smallwoods. I ordered 3 of them all different photos, one of the pictures was a little damaged from shipping. I contacted them and within 7 I had a replacement at my door. Great customer service, beautiful product and fair prices! I will definitely order from them again and recommend to friends and family.
Jessica, thank you so much for sharing this! We’re so glad you’re loving your 20x30 framed photos. While we’re sorry one arrived damaged, we’re happy we could get a replacement to you quickly. We truly appreciate your support and recommendation; it means a lot to us!
I would normally give five stars because I’ve always been extremely happy with Smallwoods. I recommend you to my clients all the time, and I have your prints displayed all throughout my home. My gallery walls are filled with your Smallwoods prints, and I’ve loved every order I’ve received over the years. However, I placed an order over two months ago and only received five of the six prints I ordered. One print never arrived, and despite reaching out multiple times through email, I have received no response or update from anyone. It’s incredibly frustrating, especially considering how long I’ve supported and recommended your company. Your prints are not cheap, and all I’m asking for is communication regarding the missing item. I truly hope someone will finally respond and help resolve this issue.
Thank you so much for your continued support over the years and for sharing your feedback. We’re very sorry to hear about the missing print and understand how frustrating that has been. We do currently have a pending ticket open regarding this issue, and our team has reached out requesting the original image needed so we can recreate and send the missing item. Sometimes our emails can end up in spam or junk folders, so there’s a chance our messages may not have come through properly. If you could please send the original image to [email protected], we’ll be happy to get this corrected and your replacement moved into production as quickly as possible. We truly appreciate your patience and the opportunity to make this right.
I ordered 5 square photo frames & prints, the prints were high quality and the frames are beautiful. One of the five looked blurry to me, I emailed their customer service and they worked with me to create a new print and quickly sent it out free of charge. 10/10 product & customer service
Thank you so much for sharing your experience. We’re thrilled to hear you loved the quality of both the prints and frames. While we’re sorry one of the photos arrived blurry, we’re glad our team could quickly work with you to get a replacement sent out. Your kind words truly mean a lot to us, and we appreciate you choosing Smallwoods.
DO NOT ORDER from Smallwoods unless you want pictures where all you can see is the canvas. They also don’t care about returning customers, the print quality on my recent order was horrible and they told me sorry you ordered a custom print there’s nothing we can do for you. As for the quality, they changed their canvas cloth and they now absorb more of the ink which is why all you can see is the canvas. Seriously disappointed in the print I wish I would have spent my money elsewhere and the customer service is terrible they don’t care.
We’re truly sorry to hear you were disappointed with your recent order, especially as a returning customer. We understand how frustrating it can be when a new order doesn’t match the look or feel you were expecting based on previous purchases. While canvas texture visibility can vary depending on image tones, lighting, and the material itself, we appreciate you taking the time to share your feedback and experience. Your comments will be shared with our team as we continue working to provide the best possible products and customer experience.
I did purchase express shipping and it did not come as quick as it had stated; however, customer service was quick to answer and update me on my order status. I am absolutely obsessed with the product I received!! I will definitely order again with a-little more patience the next time!
Thank you so much for your kind words and understanding. We truly appreciate your patience regarding the shipping delay, and we’re so glad our team was able to keep you updated along the way. Hearing how much you love your new piece absolutely makes our day. We can’t wait to create something else for you again in the future
I was hesitant about ordering from small wood because of some of the reviews I read. I decided to take a chance and order framed 44x22 canvas for some photos on my children. (I ordered 3) . They were delivered with in the week and are also high quality. I almost cried at how big and beautiful they were. I would recommend small wood to anyone!
Thank you so much for taking a chance on us despite some of the reviews you had seen. We know ordering meaningful family photos online can feel like a big decision, so hearing that your pieces arrived quickly and exceeded your expectations truly means a lot to our team. We love that the 44x22 canvases made such an impact, and knowing they brought out such an emotional reaction makes what we do incredibly rewarding. Thank you again for trusting us with your memories and for recommending Smallwoods to others! 🤍
Worst photo prints I have ever purchased!!!!! This is a complete scam to the public. I paid extra for the mat and it is a printed mat on paper. When I asked about the mat quality of the print they said they don’t print on photo paper because it isn’t sturdy enough…not more sturdy than photo paper?? They also said they don’t refund custom products! I very print is custom. I will tell everyone I know not to use this company. It’s awful!!!
We’re sorry to hear you’re unhappy with your order. We are currently reviewing the photos you submitted to carefully assess the print quality and ensure everything meets our production standards. The mat option selected is a printed border, and our prints are produced on a canvas-embossed material rather than traditional photo paper for durability. We understand this may differ from what some customers expect, and we appreciate the opportunity to review your concerns thoroughly.
Told me I was in cancel/order change window and then replied after shipping I wasn’t. I have spent way to much money way to many times for them to do this. Won’t order here again.
Hi Ashley, we weren’t able to locate a recent order associated with your review. We did request additional details to look into this further, but did not receive a response. We’re sorry for any confusion around our order change and shipping timelines, as that’s not the experience we aim to provide. If you’re able to reach back out with your order details, we’d be happy to review and assist.
The print quality is decent, however the frames will SEVERELY warp after a few months and they won’t stay on the wall. When i messaged them, they pretty much told me to they didn’t care and that stinks oh well.
We’re sorry to hear that you’ve experienced concerns with your frame over time. Because our frames are made from natural wood, they can be affected by environmental factors such as humidity and temperature changes. We offer support for these types of concerns within 90 days of delivery. After reviewing your order, it fell well outside of that extended coverage window, which limited the options available. While we understand this was disappointing, we do care about our customers and aim to be transparent about our policies. We appreciate you sharing your feedback.
Wonderful company with excellent customer service!! One of the two prints I received was a bit blurry (my fault on the image resolution), and after I reached out, Smallwoods immediately responded and have helped fix the situation in just a few days! I would recommend them to anyone!!
Alexandra, thank you so much for your kind words! We’re glad we could help get everything sorted quickly and that you’re happy with the final result. We truly appreciate your recommendation and your support. It means a lot to us!
I had a problem with my order and Smallwood Customer Service took care of it quickly and got a replacement sent out within the week.
Kari, thank you for sharing this! We’re so glad our team was able to resolve the issue quickly and get your replacement out to you right away. We truly appreciate your support and the opportunity to make it right!
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