Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Written by the business, not verified by us.
Is Spotix legit?
Spotix (www.spotix.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
This company stands out for customer service and so pleasant to deal with.…
This company stands out for customer service and their willingness to be as helpful as possible.
It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.
Reply from Spotix2024-01-24
Hello Ed,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer!
Best,
Spotix Customer Solutions
Hello Les,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Customer service and quick response were great and very helpful.
Reply from Spotix2024-01-23
Hello Hermes,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Hello Alberto,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
I ordered an item that I had to return and the process was simple.
Reply from Spotix2024-01-23
Hello Gregory,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
The price was right and the delivery was fast. The quality is top notch.
Reply from Spotix2024-01-04
Hi Braxton,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
The guy that helped me was very informative and i felt confident i could change out the device with minimal problems...and it worked....
Reply from Spotix2024-01-03
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Customer service is outstanding! Could not be more satisfied with the service and assistance I received for a technical issue I was having with my outdoor fireplace. The service rep immediately identified my problems and provided immediate solutions for resolution of my issues. I cannot recommend these guys enough!
Reply from Spotix2024-01-02
Hello Sharon,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Very helpful, courteous, knowledgeable, being on the phone with them only a few minutes and they figured out I ordered the wrong part.
Reply from Spotix2023-12-29
Hello Anne,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Good customer service when items were ordered. Very useful tracking info when items shipped.
Reply from Spotix2023-12-18
Hello James,
Thank you for your review. We're glad that you're pleased with our service, and we thank you for being our customer.
Best,
Spotix Customer Solutions
I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.
Reply from Spotix2023-12-18
Hello Katherine,
Thank you for your feedback. We are not open on the weekends. Someone from our team will be reaching out to you today or tomorrow.
Best,
Vince
Spotix
Customer service made our return quick and easy. And also helped us order the correct item we needed.
Reply from Spotix2023-12-14
Hello Rhondalyn,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
I sent an email inquiry and Spotix responded immediately. I asked for one size and received a great quote, then I countered with a bigger size and got an even better deal. Shipping cost is what made the deal. Thanks
Reply from Spotix2023-12-07
Hello Rob,
Thank you for your review. We're so glad that you're happy with our service and pricing, and we thank you for being our customer!
Best,
Spotix Customer Solutions
The sales man new your product lines and was a great help
Reply from Spotix2023-11-29
Hello Tom,
Thank you for your review. We're so glad that you're happy with our service and knowledgeable product specialists, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Good responsive service. Manufacturer performance was very disappointing - many delays on shipment.
Reply from Spotix2023-11-22
Hello Ernie,
Thank you for your review. We're so sorry for the delays you experienced in getting your purchase shipped from the manufacturer. We appreciate your communication and patience, and you being our customer!
Best,
Spotix Customer Solutions
Hello Paul,
Thank you for your review. We're glad that you're happy with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Reply from Spotix2023-11-22
Hello Kevin,
Thank you for your review. We're glad that you're happy with our service, and that we had what you had been searching for. We thank you for being our customer!
Best,
Spotix Customer Solutions
Hello Joe,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Hello Jim,
Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer!
Best,
Spotix Customer Solutions
Wine Racks America
OnlineStores, LLC
Smallwood Home
Secretlab
northlineexpress.com
URBANfusion
Fire Pits Direct
Woodland Direct