Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Written by the business, not verified by us.Spotix (www.spotix.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
Very polite and helpful with my order. Thanks again
Hello Doug, Thank you for your review. We're so glad that you're pleased with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Ordering was easy, delivery was fast!
Hello Steven, Thank you for your review. We're so glad that you're pleased with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Order was shipped in a timely manner. Received product earlier than expected. And Customer response time was quick when I wanted the tracking number.
Hello James, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Hello Lawrence, Thank you for your review. We're glad that you're pleased with our service and ordering process, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Good morning Ralph, Thank you for the feedback. It appears we sent you a secure link to make your payment and everything went through. Please let us know if there is anything else we can assist with. Best, Vince Spotix
ORDERING WAS GREAT AND SERVICE DEALER AT GOOD TIME FRAME. THANKS..
Hello Johnathan, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Quick delivery when other companies had a 3-4 week wait. All original Nepoleon grill parts. Going to order more as soon as I’m done with this review. Thank you! ☺️
Hello Ronald, Thank you for your review. We're glad that you're happy with our service, and we hope you continue to enjoy your grill for years to come. Thank you for being our customer now and in the future! Best, Karen Spotix Customer Solutions
Hello Lee, Thank you for your review. We're so glad that you're pleased with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
I receives drip pans all bent and can’t use them
Good Morning Ronald, We are sorry to hear your order arrived damaged. We are sending you an email separately off of your order to get this taken care of. Best, Meg Spotix Customer Solutions
The customer service prior to us placing our order and afterward was outstanding
Hello Craig, Thank you for your review. We're so glad that you're pleased with our customer service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
Simple, fast and friendly service
Hello Jim, Thank you for your review. We're so glad that you're pleased with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
I had to call 3 times to get an actual human on the phone so she could verify that my order was not fraudulent. She was very nice and efficient and took care of the verification.
Hello Katharine, Thank you for your review. We're sorry you had to call 3 times to reach us, but are glad that you're pleased with our service. Our fraud checks are meant to protect our customers, and we appreciate you being one of them! Best, Karen Spotix Customer Solutions
Daniel Corral, I had issues with correcting email address & updating a address correction, great follow up good people skills from agent addressing my issues
Hello Daniel, Thank you for your review. We're so glad that you're pleased with our customer service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
They were able to help me find a replacement remote for our fireplace. It works great! Very helpful and professional.
Hello Tammy, Thank you for your review! We're so glad that you're happy with our service, and we hope you continue to enjoy your remote and fireplace for years to come. Best, Karen Spotix Customer Solutions
We purchased lump for our smoker. Timeframe for shipment was great. The box it was shipped in was three times the size of the bag of lump. They made up the space with air-filled plastic bubble wrap. All of the air-filled bubble wrap was on one side, the top. The bag that the lump is in arrived broken open. The smallest pieces and the dust was coming out of the shipping box. I picked it up off the porch and walked it through our house with no clue that the dust and small pieces were falling out as I walked through our house. Next time put the bubble wrap on more sides than the top. I have ordered other lump online multiple times. The best experience was when the lump bag was put in a plastic bag to contain the dust and small pieces IF the paper bag broke open.Then that bag had air filled bubble wrap on all sides.
Good morning Pat, Thank you for the feedback, we will be sure to pass that along to the manufacturer. Best, Vince Spotix
Customer service was very helpful and ordered the part immediately
Hello Jennifer, Thank you for your review! We're so glad that you're pleased with our service, and we thank you for being our customer. Best, Karen Spotix Customer Solutions
Found the item I wanted, a fireplace remote. Ordered it, immediately confirmed and provided an estimated delivery date.
Hello Joseph, Thank you for your review. We're so glad that you're pleased with our service, and we appreciate you being our customer! Best, Karen Spotix Customer Solutions
Nick Wood was extremely helpful and resolved my problem
Hello Benny, Thank you for your review. We're so glad that you are pleased with our service (especially Nick!!), and we appreciate you being our customer! Best, Karen Spotix Customer Solutions
Great product! Extremely fast shipping! Even technical service was easy breezy when I had some questions on assembling!
Hello Lori, Thank you for your review! We are glad that you're pleased with our service, and we hope that your purchase will be exactly what you wanted and needed. Best, Karen Spotix Customer Solutions
I appreciated your website and online ordering. I had a few questions and used your chat service. I got a prompt reply and the representative was very helpful. That was yesterday and I see it shipped today so looking forward to seeing it. I appreciated that shipping was free but would have passed on the damage insurance if I had the option.
Hello Tad, Thank you for your review. We're so glad that you're happy with our service, and please know we are always here for our customers. We hope you enjoy your purchase(s) for years to come! Best, Karen Spotix Customer Solutions
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