Welcome to Spotix.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today.Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs.Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.kickassgrills.com, www.fireplaceremotecontrols.com, along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Written by the business, not verified by us.Spotix (www.spotix.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-12.
Found the replacement broom head for my fireplace tools
Hello, Thank you for your review. We're glad that we had what you were looking for, and we thank you for being our customer! BEst, Spotix Customer Solutions
Salesperson knowledgeable and very helpful.
Hello Joanne, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
It worked perfectly and got my fireplace working again.
Hi George, Thanks for your review, and for being our customer. Enjoy your fireplace! Best, Spotix Customer Solutions
Had a problem going through the Bread Payment app but Joel helped out and got everything fixed. The bbq shipped the next day and will be here soon. So far other than the system glitch with Bread everyone I have dealt with has been super responsive.
Hello, Thank you for the review/feedback. We're sorry the Bread payment system was having trouble when you ordered, but glad that Joel could get things done for you. Thank you for your business! Best, Spotix Customer Solutions
After trying from two different t companies to find the item I needed, your rep knew enough about the available inventory to get me what I needed. I received them in two days, which was unexpected.
Hello Chalmer, Thank you for your review. We're glad that you're pleased with our service, and that we could get you what you wanted in a timely manner. Thank you for being our customer. Best, Spotix Customer Solutions
great and fast service
Hello Brian, Thank you for your review. We're glad that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
You guys forgot about my order until I called 10 days later
Good morning, Thank you for the feedback, we did not forget about your order. Your order was placed on 9/14, and 2 of the items shipped on 9/22, the 3rd item is shipping out today from the manufacturer. Please let us know if there is anything else that we can assist with. Best, Vince Spotix
I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.
Hello Karen, Thank you for your review. We're so glad that you're happy with our service, and we apologize that the first item you needed was defective. We appreciate you being our customer! Best, Spotix Customer Solutions Team
Ordered part on weekend, shipped on Monday, received a day early. Great turnaround
Hello Gordon, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
The 1-Inch Zircon Fire Glass is a nice size and design. This is my second order of the 1-Inch Zircon Fire Glass. I bought it not for a fire pit but to decorate a 54' diameter labyrinth. The website is easy to maneuver, and the delivery is quick.
Hello Teresa, Thank you for your review. We're so glad that you're happy with the fire glass, and our service and website. Feel free to share photos of your finished project with us on Instagram and Facebook or email them to [email protected]. We love seeing how they turn out! Best. Spotix Customer Solutions
I’d love to give a review of these items, however fedex has failed to deliver them. They say it’s delayed with no update. It’s already a week late
Hello Heidi, Thank you for your feedback. We're so sorry that there has been a delay with FedEx; it's something none of us ever wants to happen. It shows it is being delivered to you today, and we hope you will enjoy your purchase. Best, Karen Spotix Customer Solutions
Your customer service is always superior!
Hello Louise, Thank you for your review. We're so glad that you're pleased with our service, and we truly thank you for being our customer! We hope to work with you again soon. Best, Karen Spotix Customer Solutions
Still have not received the item I ordered and when I inquired was told that Spotix had not yet received the item from Weber. To date I have no item and it is past the expected delivery date not great customer service and definitely lacking in providing any information
Hey William, Thank you for the feedback. We try and update our customers of manufacturers backorders right away, but when we are told they do not have a specific ETA that is the only information that we can go off of. We did receive more inventory yesterday, and shipped your order out. We emailed you a shipping confirmation with tracking information at 5:44pm CST. Please let us know if there is anything more we can do to help you. Best, Vince Spotix
Hello Todd, Our records show that you placed your order on 7/10, it was shipped out on 7/11 (an email was sent to you with tracking information), and that it was delivered to you via FedEx Ground on 7/13. Best, Spotix Customer Solutions
When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.
Hello Glenn and Martha, Thank you for your review. We're so glad that you're happy with our service, and we hope that you'll enjoy your fireplace for years to come. Thank you for being our customer! Best, Karen Spotix Customer Solutions
Joel was very attentive and answered all my questions
Hello Susan, Thank you for your review! We're glad that you're happy with our service (especially Joel !), and we appreciate you being our customer. Best, Karen Spotix Customer Solutions
As always, easy ordering process, great products and prompt shipping. Prices are competitive and customer service is fantastic.
Hello Debbie, Thank you for your review. We're so glad that you're happy with our service. We thank you for being our customer, and look forward to working with you again int he future! Best, Karen Spotix Customer Solutions
Hello William, Thank you for your review. We're so glad that you're happy with our service, and we thank you for being our customer! Best, Karen Spotix Customer Solutions
I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R.H.Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!
Good morning Galen, Thank you for the feedback, we allow a simple returns policy that allows you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. Because we were not notified of this return for over a year, we were unable to accept a return of this item. Best, Vince KickAssGrills
Super helpful - Vince and Nick - one helped with a return the other helped with a replacement of what I needed. Thank you so much
Hello Marie, Thank you for your review. We're so glad that you're happy with our customer service (Especially Nick & Vince!), and we thank you for being our customer! Best, Karen Spotix Customer Solutions
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